Operations Lead

EMJ is looking for an Operations Lead to ensure that all fundamental tasks involved in running a high performing Operations function are performed to a high standard.

The ideal candidate is a positive, can-do go-getter, who brings vibrant energy and enthusiasm to the office every day.

A natural leader, motivator, and mentor. Super organised, amazing attention to detail and very calm under pressure. Well versed in booking efficient and cost-effective international travel for employees.

Full of ideas to improve and streamline process and procedures - This is your thing!

What We Offer

• Lead an incredibly engaged team of two.
• Be the 'go to' person for all things office related, a trusted partner for all departments across EMJ.
• Opportunity to be the best version of yourself, a Gold Medal Winner.

Expectations

• Organise employee attendance of various international and domestic events, including scheduling, travel, and accommodation; liaising with event organisers, travel and hospitality providers; conducting post-event briefings; supporting EA with organising several internal company events and ensuring that they are carried out to a high standard; organising logistics for external meetings.
• Deliver on our 'Congress Score' - the experience employees have at various international events.
• Support Head of People with employee off-boarding, performance review management and maintaining our HR software (HiBob) and other ad-hoc projects.
• Maintain IT systems and external IT support, including company-wide hardware and software.
• Lead the Operations Assistant to maintain a fully functioning office environment.
• Manage the Process & Workflow Lead to ensure all processes, procedures and policies are up-to-date and adhered to across the company.
• Support and advise employees where needed; support senior management where needed; manage the company calendar developing and implementing strategies to improve efficiency and productivity within both the Operations department and other departments.

Experience Required

• Excellent attention to detail, the ability to 'sweat the small stuff', knowing the importance to the bigger picture.
• Typically experienced as either an Office Manager or Operations specialist, bonus if any exposure to HR processes.
• An effective communicator from the most junior to the most senior stakeholder, adept at implementing strategy and supporting employees.

Key Information

• Salary: Up to £40,000
• Commission: If relevant
• Reports to: Finance Director
• Responsible for: Operations Assistant, Process & Workflow Lead
• Hours: 8.30am – 5pm, Mon-Fri
• Working pattern: Full-time in office, due to the nature of the role
• Location: This role is based onsite in our London/Moorgate office

About EMJ

EMJ's purpose is to elevate the quality of healthcare globally, by supporting all healthcare professionals with free and easy access to medical journals and lifelong learning opportunities. We do this to create Gold Medal Winners, enabling healthcare professionals to become the best versions of themselves. Similarly, we equip our employees with all the skills, tools, and knowledge they need to be in the top 10% of what they do and create Gold Medal Winners in the company.

At EMJ, we believe in…

• Entire buy-in: Everyone has loyalty to our vision, values, culture, and the long-term goals of EMJ. We are committed to doing so in a positive and passionate way.
• Taking care of your own: We all need to be proactive and responsible for our own actions. This will lead to an inspiring place to work that we are all proud of.
• Going the extra mile: Always give your best performance, this will create a team that is different to anything else, full of hard working, gold medal winners.

Application process:

Your CV will be reviewed by the Recruitment team. If successful, we will be in touch to arrange a telephone call. Following this, there will be a 2-stage interview process, one focused on competencies and one on the EMJ values.