Operations Insight Analyst

ENGINEERINGUK; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job description

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Sector: Operations and Facilities Management
Role: Analyst
Contract Type: Permanent
Hours: Full Time

About us

At Munich Re Specialty - Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this.

At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.

Operations, Insight Analyst

To produce high-quality analysis and insight reports on all activities the Underwriting Delivery team is responsible for (exception reports, operational performance reports, data quality reports, trend analysis etc.). This is a pivotal role to deliver first-class insights contributing to the creation of a strong team identity and reputation as part of a brand new function and ultimately enhance decision-making.

In addition to strong analytics platforms experience, Lloyd's market knowledge and the ability to interpret and convert data into meaningful insights is essential.

Responsibilities

• Assist with the development of new and enhance existing management information (MI) reports to promptly notify relevant parties of any perceived new risks, failures, quality or performance issues.
• Where gaps are identified, build MI / performance reporting suite for various stakeholders / committees across all services with compelling insights that answer key business questions in collaboration with the Central Data Office.
• Conduct both data-led and qualitative analysis.
• Work closely with the business on process enhancements as and where data quality issues are identified.
• Where data quality or performance issues are identified as part of the newly created insight reports, liaise closely with the relevant Underwriting Delivery teams and provide feedback and guidance on process improvements / additional controls, which can be implemented to address and eliminate issues.
• Analyse and interpret the weekly and monthly processing statistics provided by internal or outsourced teams and raise any anomalies with the management team.
• Work closely with the Data team in the creation of intuitive dashboards and data visualisations that showcase the latest analysis and findings with commentary tailored to the relevant audience.
• Assist the Senior Operations Insight Analyst with discussions with business stakeholders to interpret data analytics and foster data awareness, enhancing decision-making.
• Actively participate in presentations where required taking an active role in sharing key learnings and best practice.
• Support to implement, review, manage and interpret exception reports on a weekly basis.
• Support the Head of Underwriting Operations with the completion of regulatory returns.
• Assist with creating a reporting and insight framework across all Underwriting Delivery teams by leveraging opportunities offered through standardisation, automation, self-service solutions and artificial intelligence (AI).
• Ensure that company procedures and systems are followed and maintained, as per procedures and compliance manuals.
• Provide support in respect of new projects or initiatives, as and when needed.
• Any other ad-hoc tasks, as necessary.

Knowledge and Skills

• Lloyd's and London Market experience across multiple business lines.
• Knowledge of Lloyd's Delegated Authority business.
• Strong analytical skills.
• Ability to work with and interpret large volumes of data, specifically Excel data.
• Substantial experience in data visualisation tools (Power BI) and other data analytics platforms in order to enhance existing and implement new MI and Reporting.
• Ability to handle a diverse range of priorities and tasks in parallel.
• Delivery focused and deadline driven.
• Excellent communication and collaboration skills to work with business leaders and support decision making.
• Exceptional attention to detail.
• Change centric - with a focus on continuous improvement.
• University Degree and/or relevant professional qualification.
• CII qualifications (preferred).
• Process Improvement (e.g. Lean Six Sigma).

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

Diversity, Equity & Inclusion

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Learning and Innovating

At Munich Re Specialty - Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.

Learn more about sustainability at Munich Re - choose your impact!

#BePresent #BeBold #BeCurious

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