Operations / General Manager

ZipRecruiter; Manchester; On-site; GBP 25,000 - 45,000

Job description

Job Description

Lava Island Operations / General ManagerMore Than a Job: A Chance to Make a Difference!

• Location: Manchester, CT
• Employment Type: Full-Time
• Reports to: Regional Manager / Senior Management

Why You’ll Love Working Here

Lava Island is a family-focused entertainment destination where guests come to laugh, play, and make lasting memories. Every team member plays a key role in creating meaningful experiences for families.

• Help families create unforgettable memories
• Lead a high-energy, guest-focused team in a fun, fast-paced environment
• Work in a supportive, team-oriented atmosphere
• Opportunities for career growth and leadership development
• Competitive pay, health benefits including vision and dental, and employee perks

How You’ll Make a Difference

As an Operations Manager, you will oversee the daily operations of Lava Island, ensuring an exceptional guest experience while leading a team of approximately 35 employees. Your responsibilities may include:

• Lead & Develop the Team: Train, coach, and support employees to ensure staff performance aligns with company goals and key performance indicators (KPIs).
• Foster a Guest-Centered Culture: Lead by example to create a clean, safe, and welcoming environment where every guest feels valued.
• Oversee Daily Operations: Monitor workflows, prioritize tasks, and allocate resources effectively to maintain smooth park operations.
• Manage Park, Event, & Kitchen Operations: Ensure all safety, cleanliness, and service standards are met across all departments.
• Identify & Solve Challenges: Proactively address any issues impacting guest experience, staff performance, or operational efficiency.
• Maintain Performance Benchmarks: Implement strategies to improve team efficiency, guest satisfaction, and kitchen service.
• Ensure Compliance & Safety: Uphold company policies, health codes, and safety regulations to create a secure experience for guests and staff.
• Collaborate for Success: Work with other managers to execute strategies for events, promotions, and new initiatives.
• Support Business Growth: Take on additional responsibilities as assigned by senior management to drive the success of Lava Island.

Are You the Right Fit?

• Leadership & Coaching Experience: Proven ability to supervise and motivate teams in a hospitality or customer-facing environment.
• Hands-On Leadership Approach: Willingness to work alongside the team to ensure accountability and enthusiasm.
• Guest Experience Focus: Passion for delivering exceptional service and creating memorable experiences.
• Strong Organizational Skills: Ability to multitask, manage time effectively, and handle a fast-paced environment.
• Excellent Communication: Strong interpersonal skills for engaging with both staff and guests.
• Problem-Solving Mindset: Proactive approach to identifying and resolving operational challenges.
• Operational & Kitchen Knowledge: Understanding of safety regulations, cleanliness standards, and food service management.

Bonus Skills: Hospitality, adaptability under pressure, collaborative, team-oriented, and detail-oriented.

What You’ll Need:

• ServSafe Manager Certification: Current ServSafe Manager Certification or completion within 30 days of hire.
• Physical Stamina: Ability to stand, walk, and move for extended periods in a physically demanding environment. Must be able to lift up to 50 lbs.
• Hands-On Involvement: Willingness to perform physical tasks such as cleaning and park preparation alongside the team.
• Weekends, Evenings & Holidays Availability: Required to meet business needs and guest demand.
• Must Pass a Background Check & Drug Screen: Ensuring a safe and trustworthy environment for guests and staff.

If you're energetic, hardworking, and ready to make a difference, we can't wait to meet you!