Operations Engineer

Operations Engineer

Location: Remote

Salary: Up to £50,000 + Benefits

We are exclusively partnered with an industry leader, who is looking for an Operations Engineer to help with their e-commerce and digital innovation. This role is perfect for someone with a passion for solving technical challenges and ensuring the seamless operation of enterprise-level platforms and applications.

As part of this role, you'll have the opportunity to work on cutting-edge projects, providing critical support to internal teams while helping to shape the organisation's technical strategy.

Your Responsibilities:

• Diagnose and Resolve: Troubleshoot and resolve technical issues across software, hardware, and network domains using advanced diagnostic tools. Escalate unresolved issues to the Platform/DevOps team with detailed Jira tickets.
• Second-Level Support: Proactively identify and address technical challenges faced by end-users and stakeholders, resolving incidents and fulfilling service requests.
• Collaboration: Work closely with support technicians to prioritise and escalate tickets, ensuring critical issues are addressed promptly.
• Documentation: Maintain documentation of troubleshooting steps and resolutions in Confluence for efficient incident management.
• Project Support: Assist with IT projects, including system upgrades, software deployments, and infrastructure enhancements.
• Root Cause Analysis: Investigate recurring issues to identify improvement opportunities and prevent future incidents.

Ideal Candidate:

To be successful in this Platform Operations Engineer role:

• Experience: Proven experience as a Support Engineer or similar role, with exposure to software development and IT operations.
• Technical Skills: Hands-on experience with Jira for incident and project management. An understanding of DevOps practices, including CI/CD would be beneficial but not crucial.
• Soft Skills: Effective communication and interpersonal skills to explain technical issues to non-technical stakeholders.
• Other Attributes: A continuous learning mindset with a passion for staying updated on industry trends and emerging technologies.

What's in it for you?

This role offers a salary of up to £50,000, alongside a range of benefits and the opportunity to work in a collaborative, innovative environment. You'll play a key role in supporting a high-performing platform and contributing to exciting IT projects.

If this role sounds exciting to you, please apply or email me at james.ireson@investigo.co.uk. The client wants to move fast, and successful applicants will be interviewed in the coming weeks.