Operations Engineer

Package Description

Job Reference: 21102

Band: Band C

Salary: £40,000 - £50,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Welsh language skills are desirable but not necessary for this role.

Contract type: Permanent role - Full Time, in office role. (will include shift work)

Location: BBC Bangor, Gwynedd, Wales (also to support 3 other smaller satellite offices in Northern Wales)

Closing Date: 24th of February 2025

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.

Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.

Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym.

If you need to discuss adjustments or access requirements for the interview process please contact the reasonable.adjustments@bbc.co.uk. For any general queries, please contact: bbchr@bbc.co.uk.

Role

For this role / Ar gyfer y swydd yma:

Welsh language skills are not necessary / Nid yw sgiliau yn yr iaith Gymraeg yn angenrheidiol

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. / Mae modd cyflwyno ceisiadau yn Gymraeg, ac ni fydd cais a gyflwynir yn Gymraeg yn cael ei drin yn llai ffafriol na chais a gyflwynir yn Saesneg.

Introduction

Working within BBC Technology & Media Operations the Bangor Technology Operations team provide technical support to everyone that operate within North Wales. We support office and studios in Aberystwyth, Caernarfon and Wrexham from our base in Bangor.

The Operations Engineer position will be part of the technology team which exists to provide excellent customer support and services to those based in North Wales. Working a shift rota you will ensure an appropriate level of service, quality of output, stakeholder engagement and Problem Support is provided to every team that uses our services.

Main Responsibilities

• As an Operations Engineer within the team you will be, when on shift, the engineer on duty. Initiating response to service disruption and support proactive measures aimed at preventing recurrence.
• You can use diverse range of broadcast and production monitoring tools to identify and resolve complex service impacting issues across a range of technologies and platforms.
• We would look for you to log accurately incidents including technical response and action taken. You’ll lead on implementing contingency procedures in response to planned or unexpected events.
• As a team member you will hand over any incident and information to your shift colleagues and keep informed of any operational changes that may affect our systems.
• We would encourage you to be an active participant within the technology team and the BBC Bangor family to help support great content making and happiness in the workplace.

Are you the right candidate

We focus on hiring for potential at the BBC so the main requirement for the position is a strong mindset of wanting to support and help make content for our audience in Wales and beyond.

Some Things That Might Help

• Broad technical knowledge, including understanding of complex systems.
• Experience of working with systems and frameworks such as dira!, Jupiter, Final Cut Pro, Reaper and equipment by the likes of DHD, Grass Valley, Yamaha, Sony, and JVC.
• Strong understanding of audio recording and editing, video recording and editing, outside broadcasting and communication systems.
• Confident with IT equipment such as servers, laptops, computers, routers and network structures.
• Have a passion for troubleshooting, indulgence in system logs and the tenacity to fix and support our systems.
• Excited to work in a naturally bilingual environment, that has a strong atmosphere of Welsh culture and society. Whilst the ability to speak Welsh is not mandatory for this role it would be desirable. We would support any candidate if they have the desired to learn Welsh.

About The BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours here.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.