Operations Director

Position: Operations Director
Location: Flexible / National Role

Grade: RCS G
Contract Type: Permanent – Full time
Closing Date: 7^th March 2025

At DHL Supply Chain, we believe in offering unparalleled opportunities for personal and professional growth, making us one of the most sought-after companies to work for. So, if you're someone who wants to be part of a team that's making a real difference in the world, then join us on this incredible journey. Get ready to embrace change, unleash your potential, and be a part of something extraordinary.

We are pleased to present a prestigious opportunity for an Operations Director who possesses a profound expertise in end-to-end supply chain management. This role is designed for an accomplished leader with multisite experience and a proven track record in large-scale leadership. We are seeking a visionary individual who is not only passionate about driving growth but also committed to fostering innovative thinking and achieving operational excellence.

Join us as we look to elevate our operations and shape the future of our organization. Your strategic insights and leadership will be instrumental in navigating complex challenges and unlocking new avenues for success.

Position Overview:

As an Operations Director with DHL Supply Chain, you will lead on strategic initiatives in budget and resource management, operational performance, and talent development, while adeptly interfacing with customers to negotiate and resolve their requirements. In this pivotal role, you will establish annual and multi-year priorities and growth targets for each opportunity, skillfully balancing the diverse needs of multiple sites and customers.

Key Responsibilities:

People Leadership: Champion deep team engagement, fostering a sense of ownership and commitment among team members, ensuring they are fully aligned and invested in our shared vision. Your leadership will inspire and empower the team, creating an environment where everyone feels valued and motivated to contribute to our collective success.

Operational Leadership: Through your team of General Managers, run world-class safe operations that deliver value through a clear continuous improvement agenda to ensure that we always delight our customers.

Customer Relationship Management: Serve as the primary interface for customer negotiations and issue resolution, proactively identifying opportunities to enhance and deepen customer relationships.

Contract Negotiation: Lead customer contract negotiations and manage third-party supplier negotiations, all while maintaining strict budget oversight.

Business Strategy Development: Connected to industry trends and market forces, formulate and execute plans to grow your business area.

Complex Problem Solving: Champion cooperation and partnership to provide integrated solutions to complex problems and provide clear and effective communication, collaboration, and influence to drive transformational change.

High-Performance Culture: Cultivate a culture of respect and excellence within your team, effectively managing a matrix environment. Focus on developing strong management capabilities through performance management, coaching, mentoring, and the professional development of teams and individuals.

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

• A track record of building and growing high-performing engaged teams to enable the delivery of business objectives across all dimensions including people, financial, customer, and operations.
• A passion for world-class safe operations that deliver value through a clear continuous improvement agenda to ensure that we always delight our customers.
• Experience of deploying and working with multiple types of automation, technology, and data within the supply chain.
• Growth-oriented and ambitious, with an obsession for exceptional customer service.
• A drive to deliver value through creative solutions and strong commercial management.
• A champion of DHL values, embracing and embedding DHL programmes and initiatives into your business area.
• Fostering a culture that embraces new ideas, technologies, and ways of thinking, adapting to changing environments and staying ahead of industry trends.
• Ability to remain resilient, competitive, and forward-thinking in an increasingly dynamic and complex organisation.
• Creative thinker with a commercial mindset, with demonstrable experience of mitigating risk and capitalising on opportunities.
• A team player, with the ability to build and maintain deep trusting relationships and connect at all levels.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Company Car or Car Allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more.

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging.

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare, and more, so they can deliver to their customers.