Operations Director

Operations Director

Shrewsbury

Salary: £65-90,000 + Benefits

Key Benefits: Flexible working + 36 days holiday (incl statutory) + 5% Employer Pension Contribution + Bonus + Healthcare, Wellbeing and Sickness Schemes

The Firm:

Our client, Dyke Yaxley is a well-established forward-thinking accountancy practice dedicated to delivering outstanding Accountancy/Tax and Business Advisory services to our clients, within the local Shropshire area and beyond. We have a strong focus on building long-term client relationships and offering innovative solutions, we are committed to helping businesses thrive and grow.

We pride ourselves on our collaborative working environment, where professional growth and work-life balance are prioritised.

We are looking for an experienced and strategic Operations Director to join our leadership team. This is a pivotal role, working alongside fellow Directors and Shareholders to lead our change management programme and shape the strategic and operational direction of our practice. You will oversee the day-to-day operations, ensuring efficiency, regulatory compliance, and high-quality client service. Reporting directly to the Managing Director, you will play a key part in driving the growth and success of the business.

Key Responsibilities:

1. Strategic Leadership: Develop and implement operational strategies aligned with the firm's mission, values, and growth objectives.


2. Operational Management: Oversee workflow refinement, resource allocation, and technology adoption to enhance efficiency and productivity, working closely with the IT and Innovation team.


3. Team Leadership & Development: Line manage Operational Departmental Managers, set and achieve KPIs, and inspire teams across departments to maintain excellence.


4. Compliance & Quality Assurance: Ensure adherence to regulatory standards and maintain the highest levels of service quality.


5. Client Relationship Management: Equip teams with the skills and tools to strengthen client relationships, ensuring high levels of satisfaction and retention.


6. Financial Oversight: Collaborate with the financial team to manage budgets, monitor financial performance, and identify cost-saving and revenue growth opportunities.


7. Change Management: Lead and drive change initiatives to improve processes and enhance operational capabilities.

1. Proven experience in a senior operational role, ideally within an accountancy practice or a similar professional services environment.


2. Strong leadership and team management skills with the ability to inspire and motivate.


3. Excellent problem-solving and decision-making abilities.


4. A strategic mindset with a focus on continuous improvement and innovation.


5. In-depth knowledge of accountancy practice operations, compliance, and regulatory requirements.


6. Outstanding communication and interpersonal skills.


7. A relevant professional qualification (ACA, ACCA, or equivalent) is preferred but not essential.

1. Competitive salary and benefits package.


2. A collaborative and supportive work environment.


3. The opportunity to make a significant impact on the growth and success of a leading accountancy and business advisory practice.


4. The chance to contribute to the prosperity of our team, clients, business partners, and local community. Be a part of a team that understands the heartbeat of the countryside.