Operations Director

Location: Stanton, Bury St Edmunds.

At DHL Supply Chain, we are dedicated to providing exceptional opportunities for personal and professional growth, positioning us as one of the most desirable companies to work for. Are you looking to join a team that is truly making a difference in the world? Then we invite you to embark on this incredible journey with us. Prepare to embrace change, unlock your potential, and be part of something extraordinary.

We are excited to announce a prestigious opportunity for an Operations Director with extensive expertise in end-to-end supply chain management. This role is tailored for an accomplished leader with multisite experience and a proven track record in large-scale leadership. We seek a visionary individual who is passionate about driving growth, fostering innovative thinking, and achieving operational excellence. Are you a dynamic senior leader with experience in multi-site leadership? Is your background in manufacturing or automotive? Then we would like to hear from you!

Role Overview: As an Operations Director at DHL Supply Chain, you will spearhead strategic initiatives in budget and resource management, operational performance, and talent development, while effectively engaging with customers to negotiate and fulfill their requirements.

What does the role entail:

1. People Leadership: Champion team engagement by fostering a sense of ownership and commitment among team members. Your leadership will inspire and empower the team, creating an environment where everyone feels valued and motivated to contribute to our shared vision.
2. Operational Leadership: Lead a team of Site Managers to run world-class, safe operations that deliver value through a robust continuous improvement agenda, ensuring we consistently exceed customer expectations.
3. Customer Relationship Management: Act as the primary interface for customer negotiations and issue resolution, proactively identifying opportunities to strengthen and deepen customer relationships.
4. Project Leadership: Oversee a large customer rationalization project, ensuring effective management and governance of multi-customer contracts and obligations.
5. High-Performance Culture: Cultivate a culture of respect and excellence within your team while effectively managing a matrix environment. Focus on enhancing management capabilities through performance management, coaching, mentoring, and professional development.

Here's what we need from you:

• Strong background in linefeed operations within the automotive and manufacturing sectors.
• In-depth knowledge of managing an EU freight network through third-party hauliers.
• Experience in continuous improvement methodologies, focusing on colleague engagement and addressing customer cost challenges.
• Demonstrated experience in managing a UK collection network utilizing DHL and company assets effectively.
• Proven experience in overseeing customer management at a senior level.
• Skilled in leading and managing change across multiple locations via a central distribution hub.
• Project management and strategic relationship building.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Company Car or Car Allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more.

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging.

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.