Operations/Customer Service in Avonmouth)

Operations & Customer Service - Logistics & Freight Distribution

Location: Bristol

Contract Type: Permanent

Salary: £35,000 per annum

A leading company in palletised freight distribution is seeking a proactive and results-driven Operations & Customer Service to drive operational excellence and strengthen client relationships within a high-performance logistics network.

About the Role:

This position involves overseeing high-volume logistics operations, ensuring seamless coordination of over 200+ pallet deliveries daily, and optimising resource allocation. The successful candidate will collaborate with internal teams, vendors, and partner depots to maintain service excellence and compliance. Strong leadership, analytical abilities, and a client-focused approach will be key to success in this role.

Key Responsibilities:

1. Logistics Coordination: Manage daily pallet distribution within an award-winning network, ensuring efficiency and reliability.
2. Client & Vendor Relations: Build and maintain strong relationships with key stakeholders, including 125+ partner depots across the UK and Ireland.
3. Performance & Compliance: Monitor and report on key performance metrics such as on-time delivery rates and cost per delivery.
4. Quotation Management: Provide accurate and competitive pricing for UK, European, and international shipments to support business growth.
5. Team Leadership: Lead and develop a team of customer service and sales representatives, providing guidance and mentorship.

Requirements:

Essential:

1. Bachelor's degree in Business Management, Logistics, or a related field.
2. Proven experience in logistics operations, client relationship management, or supply chain management.
3. Strong analytical skills and ability to manage high-volume operations.

Preferred:

1. Excellent business acumen and communication skills.
2. Ability to manage multiple priorities and adapt to a dynamic environment.
3. Experience in KPI reporting, compliance management, and logistics software.
4. Familiarity with major pallet networks and UK/EU freight distribution.

Benefits:

1. Standard working hours with a 60-minute paid break.
2. Full statutory holiday entitlement.
3. Access to a government-backed pension scheme.
4. Opportunity to work in a fast-paced and collaborative environment with a recognised industry leader.

If you have a passion for logistics, leadership, and operational excellence, we invite you to apply for this exciting opportunity.