Operations Controller

British Airways PLC; Guildford; On-site; GBP 33,000 - 36,000; Full time

Job description

Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports. As a wholly owned British Airways subsidiary, we take great pride in delivering the same impeccable customer service and fully comprehensive training. We are proud to deliver the highest standard of ground handling to British Airways and our other airline partners.

Gatwick Ground Services was established in 2016 to support the ramp operations of British Airways at Gatwick. Following its success, the company branched into Aircraft Cleaning in 2018. In 2020, Passenger Services formed the newest department within the GGS business to provide an all-round ground handling option.

Our operations across two stations support British Airways, Air India, Iberia Express, Qatar Airways, Singapore Airlines, and Vueling Airlines, providing a complete ground handling solution.

It's an exciting and fast-paced life when you're working in some of the world's most important travel hubs, and you'll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.

Whether you are a welcoming face at check-in, have a keen eye for aircraft appearance, or thrive in a detail-oriented fast-paced ramp environment, a job at Gatwick Ground Services is yours to make.

When you join the Gatwick Ground Services team, an exceptional travel experience from the ground up starts with you.

The role:

Operations Controller

Reporting to the Head of Dispatch and Operations, you will be part of a team providing 24-hour coverage and responsible for the smooth and effective running of our LGW operation. The purpose of the Operations Controller is to control and monitor the airside operation for both GGS and our airline partners (within a 48hr window), ensuring all operational deviations and issues are effectively communicated to all internal and external stakeholders while managing data input into FINDnet. This position is also responsible for ensuring our A-CDM and Dispatch obligations are met consistently during the daily operation.

You will already possess relevant skills in the areas of resourcing and delivering a daily operation, be able to demonstrate flexibility, and have strong coordination and crisis management skills during times of disruption. You will also possess strong and effective people management skills as well as a full understanding of H&S policy for both LGW and GGS industry and legislative regulations.

The shift pattern for this position is currently 4 days on and 4 days off, consisting of two day shifts 0600-1800 followed by either two late shifts 1100-2300 or two night shifts 1800-0600.

What you'll do:

1. Delivery of the day-to-day operation.
2. To ensure compliance with the company's health & safety policies.
3. To ensure the reporting of attendance and absence processes are adhered to.
4. Strong communication skills to both internal and external stakeholders.
5. Update FINDnet and communicate to all departments.
6. Oversee and ensure correct data input into the billing system.
7. Provide operational management analysis reports as required.
8. To ensure effective control of seasonal and daily operational scheduling.
9. To be actively involved in all aspects of the airside operation.
10. Be conversant in operating and inputting data into FINDnet, IDAHO, A-CDM, and any other current operational systems.

What you'll bring to Gatwick Ground Services:

The successful applicant will be able to demonstrate excellent communication skills in order to convey information to staff and other parties, using written and oral skills. A good knowledge of our current customer requirements is essential as well as the completion of any necessary documentation and systems currently used. Good people skills are required in order to motivate and lead effectively in difficult situations while under operational pressure. You should have a high standard of personal expectation and the ability to lead by a professional example.

Your experience:

CRC compliant to enable airside ID pass. You will require a minimum of 3 years experience working in a Ground Handling and/or Airline environment, preferably in an Operations role. Educated to A Level standard or equivalent.

What we offer:

Salary £33,306.94 (£17.08ph) increasing to £35,441.71 (£18.18ph) following the successful completion of 6 months probation, plus £2,280.00 additional annual shift pay.

Overtime paid at time and a half during the week, and double time at weekends and Bank Holidays.

We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.

Key benefits include:

• After successful completion of your probationary period, you will have access to discounted flights known as hotline fares, standby tickets, and concessions with British Airways and other code share airlines.
• Health benefits including free winter flu jab and access to the HSF Health Plan.
• Cycle to work scheme.
• Free staff parking.
• Discounts on public transport and airport food vendors.
• A generous leave allowance, increasing annually for the first 5 years of employment.
• Pension scheme.

At Gatwick Ground Services, you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don't expect our people to either.

Inclusion & Diversity

At Gatwick Ground Services, we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us, and we recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work.

Inclusion and diversity are a key driver of innovation, and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey as we continue to assist with connecting Britain with the world and the world with Britain.