Operations & Compliance Executive

7days Performance is one of the leading, fastest growing raffle sites in the UK and are looking for a friendly and detail-oriented Customer Service Executive to join our team and help us maintain our high standards of customer satisfaction.

Job Responsibilities:

• Scheduling & creating competitions on the website - This includes data entry, specification collection & schedule management.
• Providing information and support to customers about products, website navigation, raffle logistics, etc.
• Working and liaising with other departments to ensure smooth processes are maintained.
• Working with the senior team to improve working and process efficiency.
• Manage day-to-day customer communication surrounding safe playing.
• Ensure AML & GDPR policies are maintained & enforced.
• Keep up to date with industry regulations and best practices to ensure continuous compliance.

Requirements:

• Previous experience with compliance policies.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Resolve relevant customer issues efficiently and effectively, escalating when necessary.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office is preferred.
• Passionate about being part of a high performing team and learning about a new industry.
• Knowledge of cars and other vehicles is preferred.

Benefits:

• Quarterly staff training & team building events.
• Staff fridge filled with goodies throughout the week (snacks, drinks, etc).
• Free lunch.
• Regular team outings.
• 9am-5pm workday incl. lunch and breaks.
• Branded hoodies & T-Shirts.
• Free parking.
• Experience supercars close up.
• We are growing and expanding so we have growth opportunities for the right candidate.