Operations Change Consultant

Bank of America; Bromley, Hertsmere; On-site; GBP 35,000 - 75,000; Full time

Job description

Job Description:

Job Title: Operations Change Consultant

Corporate Title: Up to Vice President

Location: Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description:

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

The GPO Change Consultant provides consulting expertise to the GPO organization in support of operations excellence and change initiatives, ensuring execution of all operational readiness tasks. You will play a fundamental and influential role in helping to drive our GPO roadmap which focuses on delivering one function, one process and one platform for each of our 5 Centres of Excellence within GPO while delivering all product, technology and/or operations sponsored projects. This role requires a thorough knowledge of the operations area where you will be able to assess and analyse the impact of new initiatives globally across GPO.

Responsibilities:

1. You will act as the primary point of contact and integration for operations across multiple projects.
2. You will drive the end-to-end integration of various work streams in order to deliver the intended project solution, including defining business requirements, reviewing and approving technology design, project execution, integration and implementation.
3. You will manage the creation of Jira stories; ensuring the documentation from requirements to implementation meet the enterprise change standards.
4. You will direct the work efforts of resources that may be functionally aligned as part of the project.
5. You will manage the project scope, timeline and budget/expenses for GPO owned projects.
6. You will lead risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance.
7. You will ensure all applicable change requirements are satisfied.

What we are looking for:

1. You will have proven experience with projects, production support activities and/or operations.
2. You will have a cross-functional skillset with business analysis, problem solving, quality management and organization skills.
3. You will have experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.
4. You will have excellent written and verbal communication skills, using them to build excellent relationships with business stakeholders and gain trust in order to guide and influence them.
5. You will have a working knowledge of Windows and Microsoft Office.

Skills that will help:

1. Experience of the Agile software delivery methodology and Jira would be an advantage.
2. Experience with large scale projects/project management would be an advantage.
3. Executive reporting and presentation skills would be an advantage.

Benefits of working at Bank of America:

UK

1. Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
2. Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
3. 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
4. The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
5. Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
6. Access to an Employee Assistance Program for confidential support and help for everyday matters.
7. Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
8. Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
9. Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.