Operations Associate

Togather started life as Feast It, in 2017, as a booking platform for people to book street food caterers for their birthday parties and weddings. Since then, we have grown to become the UK’s biggest events platform as Togather for food, drink, venues, photographers and so much more.

We’re here to help people make amazing memories on some of the biggest and best days of their lives. Whether they’re planning the whole-company summer party, hosting an epic dinner party, or running an entire festival, we can - and do - help with all of it.

None of this would be possible without our amazing community of partners, who we handpick from across the country.

We’ve worked with everyone from Amazon, Nike, and London Pride, to Tom Cruise, Star Wars, and Taylor Swift. Within the office, we recently came #7 in the Startups 100 Awards and have been named in the top 15 in Tempo's 50 Best Places To Work. Our team truly love and care about what they do, which makes working here that much easier.

We’ve raised over £20m from top investors, and we’re looking for a Head of Growth & Innovation to help us hit new heights in 2025 and beyond.

The Role:

Togather is looking for a process driven and detail-oriented Operations Associate to support and enhance our operational function during a critical phase of growth. Reporting into our Operations Lead, this role will be at the heart of ensuring smooth operations across sales support, Salesforce administration, tooling management, and general business operations. It’s an exciting opportunity for someone looking to contribute to the success of a fast-growing, innovative company.

If you’re someone who loves to break down a problem, spot opportunities for improvement and create structure and efficiency then we’d love to hear from you.

Key Responsibilities:

General Operations

You’ll work on cross functional projects touching all business functions to help drive our team to work as effectively as possible.

• Support the launch of new features by mapping workflows and implementing process improvements.
• Collaborate with commercial and finance teams to refine and improve their processes.
• Write bug reports and feature requests to contribute to platform development.
• Manage data deletion requests and maintain Notion documentation to a high standard.

Sales Support

You’ll help to create the systems and environment for an efficient and focused sales team. This will include activities like:

• Create and maintain dashboards and create ad hoc reports to support decision-making and to help sales agents gain insights into their pipelines.
• Champion impeccable data hygiene by auditing field usage, managing duplication process and advising on best practice for new data storage.
• Drive seamless account management through regular updates to monthly and quarterly account assignments.
• Be the go-to for sales team troubleshooting across our sales stack, investigating issues such as poor call quality and incorrect lead assignments.
• Promote best practices with weekly training refreshers and support on ad hoc sales incentives.

Salesforce Administration

You’ll be a guardian of our Salesforce set up and ensure we’re creating a highly detailed understanding of our customers and suppliers journeys with Togather.

• Enhance team productivity by optimising Salesforce dashboards and processes.
• Perform basic admin tasks like updating layouts, adding fields, and adjusting permissions.
• Manage bulk record updates and ensure clean, accurate data across all teams.
• Import and deduplicate lead lists to keep pipelines fresh and organised.

Tooling Management

You’ll implement tooling and automations to help the whole business run more smoothly.

• Oversee tool licences and user adoption across platforms like Aircall, LinkedIn Sales Navigator, and Kubaru.
• Build and troubleshoot automations using tools like Zapier, Asana, and Google Sheets to improve workflows.

Minimum Requirements:

• Experience in an operations or Salesforce administration role within a fast-paced environment.
• A mindset for optimisation. You’re always looking for a neater solution to a problem.
• Exceptionally strong organisational skills with an ability to manage multiple tasks and prioritise effectively.
• Detail-oriented with a focus on maintaining high standards of data accuracy.
• Excellent problem-solving skills and ability to troubleshoot technical and operational issues using data.
• A fast-learner. We don’t expect you to be an expert on the tools we use, but you must have an appetite to learn new things under your own steam.
• Proactive approach to process improvement and team support.
• Nice to have: Familiarity with Salesforce administration and tools like Zapier / Make and Google Sheets.

Our offices are in London and we work with a hybrid model which requires a minimum of 3 days a week in the office.

We are passionate about equal opportunities and improving the tech industry for the better, so if you are from an underrepresented background then we would particularly love to hear from you.

Benefits:

• Generous holiday allowance (25 days)
• Enhanced Pension
• EAP service
• Enhanced Mat & Pat
• Free coffee, beer, pizza and an overly stocked snack cupboard in the office
• Significant discounts in a lot of London's best restaurants, bars and more
• Regular team socials and events
• A shiny new MacBook to work on
• Loads of invites to food-industry events (yes they do usually have free food)
• Dog-friendly