Operations Associate

Randstad (Schweiz) AG; Belfast; Hybrid; GBP 25,000 - 45,000; Full time

Job description

Why We Exist

At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable.

We’re building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK - and growth accelerating - we’ve proven the demand for a smarter, more sustainable way to access technology. Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We’re also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews.

If you're looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, we’re not just reducing waste - we’re shaping the future of technology in a way that’s smarter, more sustainable, and built to last.

Our Core Values

Be deeply curious – We thrive on innovation through diverse approaches, views, and people.
Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.
Focus and execute – We have a big vision, but we believe in nailing the most important problems first.
Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.

What to Expect

As the first point of contact to our new and existing customers, the Customer Success team are key to ensuring we offer quick updates, resolutions to issues, and assist customers in the best possible way. The result - we’ve held a 4.7 rating on Trustpilot and are the number one choice for consumer tech. We have four key areas that span the full ops life-cycle at Raylo; Customer Success, Collections, Credit Risk and Fulfilment & Logistics.

We’re looking for proactive Operations Associates to become experts within the Customer Success function. You will join a team that has encouraged great customer care, through continuous improvement of the tools we use and the processes we put in place. You will be motivated, a keen problem solver and always maintain attention to detail whilst delivering an awesome customer experience. You’ll be looking at each of the processes you perform daily as a whole and use your experience to see how these could be improved, using data in everything you do.

Once established within your function, you will continue to grow your skill-base. You will be key in developing, improving and implementing key operational processes. You will also work with internal and external stakeholders to uncover challenges and work together on solutions. In the longer term we want to nurture our staff and build careers through a development path that will include new roles and responsibilities.

Hybrid working in Operations at Raylo - this means we are in the office 4 days per week, with flexibility to work from home 1 day per week, following the probation period

You’ll be great at

• Effectively handle a range of diverse and complex customer problems through time management, organisation and problem solving skills. You are a superb communicator and hold a strong level of empathy. You have a people-focused mindset, with the best interests of our customers at the forefront of everything you do. You thrive in a customer centric environment and are passionate about delivering an incredible customer experience.
• Being data-driven and proactive by using the knowledge gained from industry or university to guide your decisions. You will be curious and always keen to identify opportunities to improve the customer experience. You quickly analyse solutions, and make clear and informed recommendations that enhance our customer journey.
• Working in a team setting and understanding the importance of learning from others. You also love working in a hands-on, fast-paced environment where everybody is passionate about delivering a smarter customer experience. You are an advocate for our customers by building and maintaining long lasting relationships.

We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.

Opportunities & Benefits

We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees.

• Share in Raylo’s success – Stock options for all employees
• Get the latest tech – Exclusive Raylo device lease for employees
• 33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you
• Invest in your growth – L&D budget to support the skills you value
• Fast-track your career – Two performance reviews a year
• Family-first policies – 5 months full pay for primary caregivers, 1 month for secondary caregivers
• Save big on childcare – Workplace nursery scheme for major cost savings
• Perks on perks – Perkbox membership with discounts & well-being benefits
• Good times, guaranteed – Optional quarterly socials, plus summer & Christmas parties.

Diversity & Inclusion at Raylo

At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.