Operations Administrator - Part Time

About the Business
Quilter Cheviot has been the wealth manager of choice for individuals and families for over 250 years, and today is one of the UK’s largest wealth management firms offering expert discretionary investment management and financial advice through our sister company, Quilter Cheviot Financial Planning. We offer a highly personalized service to private clients, charities, trustees, and professional partners. Quilter Cheviot has a presence throughout the UK, Ireland and Channel Islands as well as Dubai.
We are part of Quilter plc, a leading provider of advice, investment platforms, multi-asset investment solutions and discretionary fund management which is listed on the London and Johannesburg stock exchanges and manages over £111.6 billion of client investments (as at March 2024).
If you want to play a part in shaping the future of our business, bringing new ideas and challenges then now is a great time to join us.

About the Role

This role is a part-time position, working two days a week (Thursday - Friday).

We are looking for someone who can perform day-to-day administration tasks within an Operations team with the responsibility for the closure and transfer out of client accounts. The role mainly encompasses the transfer of account tax wrappers, ensuring the integrity of the wrapper is maintained at all times and overseeing the secure transfer of client cash. The role will also include the closure of Core accounts, and for the right candidate will give the opportunity to receive training on the transfer of the physical assets held within the client’s portfolios. As part of the Client Leavers team, you will also be responsible for ensuring that all account data and cash transfer records are updated to accurately reflect the account closure/transfer on our in-house Operating system.

Responsibilities:

• Ensure prompt action is taken in accordance with client account closure and transfer instructions received.
• Liaising with the Cashiers team to ensure the prompt and accurate transfer of client cash.
• Liaison with third parties to ensure the secure transfer of account tax wrappers.
• Tracking and following up of outstanding items.
• Updating of in-house Operating systems.
• Ensure that the necessary checks relating to updating our books and records are completed appropriately.
• Liaison with other Operations teams/staff as necessary to complete tasks.
• Assist the Client Leavers Team Manager to ensure that the department provides an effective and efficient service.
• Adherence to appropriate CASS regulations.
• Additional ad-hoc tasks as required to include support within the team.

About You

• Prior experience working as part of a team within the Wealth Management industry desirable but not essential as full training will be given.
• Good knowledge of Microsoft Office required, particularly Excel.

Attention to Detail: Handles tasks with thoroughness and accuracy. Recognises and resolves errors.

Communication: Communicates clearly, listens effectively. Written communication is concise and well presented, using appropriate grammar, style and language.

Time Management: Effectively balances priorities to meet agreed deadlines for individual and teamwork. Demonstrates flexibility to adapt to changing business needs.

Teamwork: Serves as an individual contributor, suggesting new ideas and works well as a team member.

Decision Making: Accepts responsibility, solves problems, and makes appropriate decisions. When drawing conclusions, demonstrates resilient behaviour in the face of setbacks or pressure.

Corporate Focus and Behaviour: Develops basic knowledge of the industry and ensures individual work contributes to the success of the Company. Demonstrates initiative and capability within the role and shows potential for future development. Good operational knowledge of interdepartmental processes. Commitment to the values and goals of the Company, demonstrating pride in Quilter Cheviot’s brand. Develops credibility and integrity within the business.

Client Focus (Internal and External): Assists the team in developing and maintaining appropriate internal and external business relationships, using the appropriate communication method.

Inclusion & Diversity: We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values:

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits:

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in the incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only.

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.