Operations Administrator

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Operations Administrator

South Kesteven

Salary: Up to £25k, permanent, Hybrid, Livingston (Scotland)

Working Hours: 37.5

Location: Livingston

Closing Date: 31/01/2025

Job Category: Administration

Region / Division: Scotland

Business Unit: School of Financial Services

Job Introduction

Job Purpose

You will be responsible for providing administrative support to the Lower-Level Financial Services Apprenticeship Teams across the BPP School of Financial Services. For most of your week, you will play a key role in the day-to-day operations of the Scotland Apprenticeship team, and travel to the BPP office in Livingston is required on occasion. For the remaining part, you will provide administrative support to the lower-level Banking and Insurance Apprenticeship teams in England.

About Us

BPP School of Financial Services is one of the UK’s leading Apprenticeship providers, with a strong history of delivering excellence in professional management qualifications. This is a growing area of BPP as we continue to deliver apprenticeships and professional qualifications to the UK’s leading businesses.

BPP is a leading provider of financial services and investment operations apprenticeships. Our mission is to deliver a high-quality, client-centric, and student-centric apprenticeship programme.

What’s in it for you

Study with us at no cost to you! Post-probation, you can study any of our courses for free – be it a professional qualification or a full degree. We are committed to your development!

We also have a suite of in-house leadership, management, and technical courses; we invest heavily into your career.

We also provide:

• Generous 28 days annual leave PLUS bank holidays PLUS the option to purchase additional leave
• Pension plan
• Life assurance AND income protection
• Private medical AND dental insurance
• Employee assistance program and a rewards & recognition platform
• Many other benefits

What you will be doing

• Obtain learner details from key stakeholders, prepare learner folders, and prepopulate sign-up paperwork.
• Check returned packs and upload to FIPS.
• Register learners with Awarding Bodies and MA Online.
• Ensure data accuracy on relevant Apprenticeship systems including FIPS, SQA, MA Online.
• Process starts, claims, and leavers on all systems within service level agreements.
• Regular audits of learner folders to ensure compliance with SDS and awarding bodies.
• Using PowerBI and FIPS to compile and check regular data reports.
• Reconciliation of transactions and processing manual payments and invoices.
• Monitor shared mailboxes, replying to learners or escalating where appropriate.
• Monitor active learning, contacting learners where appropriate for updates.

What you may look like

• Experience of working autonomously and managing own workload efficiently and effectively.
• Exceptional time management and organisational skills.
• Excellent attention to detail and strong literacy/numeracy skills.
• Strong digital literacy skills including, but not limited to, Outlook, Excel, Word, and PowerPoint.
• Strong communication skills, ability to communicate professionally and work closely with and support internal and external stakeholders.
• Experience of working with Apprenticeships in Scotland in an administrative capacity.
• An understanding of Skills Development Scotland including their systems and processes.

Please note that the successful candidate will be required to undergo an enhanced DBS check.

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974 and therefore the successful candidate will be required to declare any convictions, cautions, reprimands, and final warnings that are not protected, as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).