Operations Account Manager

DP World; London; On-site; GBP 100,000 - 125,000; Full time

Job description

Are you an enthusiastic and ambitious professional with a commercial talent who is eager to develop into the Operations Account Manager we are looking for? Do you feel you have the right skillset developed in your current role to operate in the critical position between our company and our customer? Do you aim to exceed expectations? Then let us know by applying for the role of Operations Account Manager. This exciting role is based in Debrecen, Hungary.

About The Role

Who You Are:

You are an innovative thinker who is able to challenge the status quo and bring new ideas into the open. You think outside the box and provide all stakeholders with a clear understanding of our goals and objectives by eliminating complexity from ideas/processes and breaking them down to their simplest elements. Your personality is characterized by being an open, candid, and truthful professional. You are always exploring the best solutions with integrity and respect for individuals. You are able to think like our customers and provide them with services that match or exceed their business objectives, whilst ensuring DP World can deliver the expected financial returns for the contract(s).

You proactively seek solutions and make decisions. Speed is a competitive advantage. You have a passion for NOW without losing sight of future goals. You integrate a culture of continuous improvement in all areas of our business. You pursue excellence and growth in all we do individually and as a member of the team. You are results-driven and passionate about continuous improvement.

Responsibilities

• The Operations Account Manager serves as the lead point of contact for all customer account management matters.
• Builds a trust level and long-lasting relationship throughout purchasing, technical, and logistic departments of our customer.
• Understands contract specifications/requirements and follows guidelines as indicated by the DP World customer interface.
• Fully understands the development, administration, and technical aspects of the company's finance program within the Account Management department.
• Supports preparation of pricing, cost estimates, and all other commercial-related documents as part of the quotation response package together with the Senior Account Manager.
• Defends pricing to DP World internal staff and customers.
• Ensures timely and successful delivery of our solutions according to customer needs and objectives.
• Forecasts and tracks key account metrics and clearly communicates the progress of monthly/quarterly/yearly initiatives to internal and external stakeholders.
• Understands market needs and explores opportunities over and above current service portfolio.
• Supports Senior Account Manager in quotation processes and presentations for the existing business and new opportunities.
• Identifies all new topics or activities that are not properly covered by existing contracts and agreements. Reports them on a weekly basis.
• Raises Change Request Forms (CRF), pushes for approval, and keeps a detailed record of all documents. Reports them on a weekly basis.
• Supports preparation of presentations for weekly and monthly business reviews and presents commercial topics during reviews.
• Monitors important contractual KPIs (Productivity, Downtimes, Sales revenue, etc.) and their target fulfillment. Reports on a regular basis to Senior Management.
• Reporting to RKAM and GKAM organization.

Requirements

• Fluent in Hungarian and English; German is a big plus.
• A minimum of 1st university degree but ideally educated to 2nd university degree level in related disciplines (Finance, Marketing, or similar).
• Demonstrated experience in Account Management including the use of pricing templates, cost databases, and other supporting tools.
• Excellent knowledge of the automotive industry, services, and products in the automotive sector, market-specific requirements & procedures, and a high sense of urgency.
• A good understanding of production and logistics channel processes and their costs.
• Effective interpersonal skills, with proficient oral and written communications across all levels.
• Highly customer-focused with the ability to build effective relationships with key stakeholders.
• Ability to empathize and understand client viewpoints and requirements and act as their champion within the DP World internal organization.
• Ability to interpret data and derive solid conclusions from analysis.
• Possess strong IT skills, particularly MS Excel and PowerPoint.
• Ability to create structure and organization within a fast-moving environment.
• Understanding of business ethics and culture.
• Likeable character who demonstrates integrity.
• Articulate with an attention to detail.
• Sound commercial awareness.
• Able to cope with time pressure and has the flexibility and willingness to see the job through.
• Willingness to travel between locations within Hungary.

Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market-competitive compensation package.

About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse, and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics, and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of Syncreon, Imperial, and P&O.

What’s more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves.