Operational Team Lead - Part-time, Permanent (Chippenham)

HealthHero; Chippenham; On-site; GBP 25,000 - 35,000; Part time

Job description

Operational Team Lead - Part-time, Permanent

Are you seeking an exciting new job opportunity to make a difference? This vacancy could represent a significant step in your professional development.

We are happy to share our latest opening for an Operational Team Lead to join our dynamic Urgent Care Team. This is a permanent, part-time position (22.5 hrs/week), and we are looking for someone ready to make a substantial impact.

As an Operational Team Lead you will work closely with the Assistant Operations Manager to support all members of the Urgent Care Team in delivering high-quality 24/7 service to our patients and service users.

You will play an advisory role in the recruitment, induction, training and provide proactive ongoing support to the team. You will ensure that agreed working practices are adhered to consistently across the Urgent Care team and, where appropriate, be responsible for keeping them updated on relevant operational and organisational developments.

You will be calm and focused, have very good communication skills, be able to work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders. You will also be required to follow instructions, procedures, and protocols to contribute to the efficient and effective operation of the Urgent Care service.

Please be aware that this role is part-time, with set hours. We have one vacancy with 22.5 hrs/week, requiring a blend of weekend work and overnight shifts, within an operational four-week rolling rota.

About the role

The Operational Team Lead will be able to prioritise workloads and meet deadlines whilst working to the highest standards. As our operation runs around the clock, 365 days of the year, you will need to bring a flexible approach to working hours.

Day to day, your duties will include but not be limited to:

• Supporting and supervising all members of the Urgent Care team in delivering a high-quality service.
• Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients.
• Liaising with allied health and social care agencies to facilitate the patient/client journey through the Medvivo service or direction to appropriate alternative service.
• Supervising Medvivo operational teams and acting as the first point of reference to resolve issues that may occur during the shift.
• Coordinating the resources available on shift to ensure a consistent and high level of service is maintained.

About You

The ideal candidate will be able to:

• Work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders in achieving the appropriate outcome.
• Remain calm and focused on service delivery at all times, especially during unpredictable workloads.
• Maintain a good working knowledge of key Medvivo policies and procedures relating specifically to the service ensuring the team adheres to procedures.
• Communicate with all stakeholders confidently, knowledgeably and courteously at all times.

What we offer

• A competitive base salary per annum plus enhancements (uplifts dependent on shift time and day)
• Discretionary staff bonus scheme
• Free staff parking
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance

About us:

Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivo’s core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and out of hours care, in Bath and North East Somerset, Swindon and Wiltshire.

Medvivo has been part of the HealthHero group since 2020 and is the group's NHS service provider. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare.

We’re proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.

Apply

If you would like to make a difference and think this is the role for you, we would love to hear from you.

For a full Job Description or if you have any questions, please contact our Recruitment Team at [e-mail]

Closing date: Friday 25th April 2025 (5pm)

Interview: We anticipate conducting interviews for the week starting Monday 28th April

Please note that Medvivo reserves the right to close this advertisement early should sufficient applications be received in advance of the closing date

Equality, Inclusivity and Diversity

In line with Medvivo’s commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment.

Medvivo is a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at [e-mail].

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.

*Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.