Operational Support Officer (Administration Role)

Operational Support Officer (Administration Role)

Job Type: Contract
Job Sector: Admin, Secretarial
Region: West Midlands
Location: Coventry
Salary Description: £24404 - £25584 salary will be pro rata to the number of hours worked
Posted: 18/03/2025
Recruiter: Coventry City Council
Job Ref: coventrycc/TP/30570/10857
Job Views: 1

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, accepting of all, and free from discrimination and bias.

Join us at Coventry City Council on our remarkable journey to shape a brighter future for the city's children, young people, and families! As a 'Good' Local Authority, we strive for excellence and place children and young people at the heart of our practice. We're seeking individuals who are enthusiastic, flexible, and eager to develop their skills.

In our Professional Support Service, you'll play a vital role, supporting Children’s Services on an administrative basis, contributing significantly to ensuring positive outcomes for vulnerable children and families. Join our passionate and dedicated team, and together, let's make a meaningful impact on the lives of Coventry's children!

Our Values:
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled, and neurodiverse communities to make a real difference to our residents so that equity and respect remain at the heart of everything we do.

1. Open and fair: We are fair, open, and transparent.
2. Nurture and develop: We help and encourage everyone to be their best and do their best.
3. Engage and empower: We talk and listen to others, working together as one.
4. Create and innovate: We embrace new ways of working to continuously improve.
5. Own and be accountable: We work together to deliver the best services for our residents.
6. Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?
Come and join us at an exciting time and be part of the Professional Support Service’s journey. We are a team that works with colleagues at all levels across Children’s Services to contribute to positive outcomes for some of the most vulnerable Children and Families across the City. This role will be based in Responsive Services, which includes the Multi Agency Safeguarding Hub and the Child Exploitation Team; forming the front door to Children’s Services. It is a fast-paced, energetic, and exciting area to work in, where you will be part of a close-knit team ensuring the very start of the child’s journey within Children’s Services is the best it can be.

In this role, you will be responsible for handling calls from both professionals and members of the public, actioning and responding to emails, minuting various professional meetings, updating case management systems, and working in a fast-paced environment. You will promote a positive working culture where Children are at the heart of everything we do.

This post is 29.5hrs per week and a fixed-term contract until 31/03/2026 initially. Due to service needs, the working pattern of the successful candidate will be:
Mon: 8:30 – 17:00
Tues: 8:30 – 14:00
Weds: 8:30 – 13:00
Thurs: 8:30 – 13:30
Fri: 8:30 – 16:30

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such, appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?
We are looking for someone who:

• Is a self-starter
• Has strong organisational skills and the initiative to prioritise their own workload
• Thrives in a busy and diverse environment
• Has great attention to detail along with excellent communication skills

Does this sound like you? Then we want to hear from you! Contact us for an informal discussion about the role at Debbie.shield@coventry.gov.uk.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme: As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date: wc 07/11/2025

About Coventry:
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change. We are cutting-edge, challenging, youthful, vibrant, and diverse.

At Coventry, we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together, and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit Coventry City Council Vacancies.