Operational Support Manager - Digestive and Emergency Surgery (DES)

NHS; Liverpool; On-site; GBP 35,000 - 55,000

Job description

Operational Support Manager - Digestive and Emergency Surgery (DES)

Liverpool University Hospitals NHS Foundation Trust

An exciting opportunity has arisen for an experienced Operational Support Manager to work within the Digestive and Emergency Surgery Care Group. We are looking for enthusiastic new team members to join our operational team working across the LUHFT footprint.

You will work directly with the General Service Manager, Head of Operations, Clinical Directors, Associate Director of Nursing and Matrons for the Care Group to ensure smooth day-to-day running of the service, support the delivery of projects, and contribute towards our financial improvement plans.

Specifically, the Operational Support Manager responsibilities are:

• Lead with monitoring of operational performance within the care group, reporting on performance to the General Service Manager.
• Ensure effective and timely management of Cancer performance and pathways.
• Ensure effective and timely management of Patient Referral Pathways, Patient Target Lists (PTL's), inpatient and outpatient waiting lists.
• Analyse, manipulate and interpret waiting list data/information to support planning and performance.

At Liverpool University Hospitals NHS Foundation Trust (LUHFT), our staff are the most valuable resource we have and we are committed to creating a happy and healthy workforce who feel engaged, energised and fulfilled at work.

Main duties of the job

The Operational Support Manager will lead the monitoring of operational performance within the Care Group advising the General Service Manager as necessary; specifically, the Operational Support Manager will ensure effective and timely management of the Care Group's governance processes.

The post holder will work closely with other specialities within the division and understand the collaborative work which affects the other Care Groups within their Division.

Supporting the General Service Manager with delivery of the operational and administrative services. This will include managing an administration team and monitoring of both national and local Key Performance Indicators.

The Operational Support Manager will ensure operational processes and plans are adhered to and instigation of programmes of work and operational change within new and ongoing improvement plans within the delegated Care Group.

The Operational Support Manager will oversee and line manage the administration teams, and will possess personal qualities and skills to deal competently with day-to-day operational issues as they arise. Extensive knowledge of RTT and CWT principles, rules and guidance is essential. This will be a focus of your interview.

They will support work streams within their speciality to contribute to the achievement of the CIP target for the Care Group.

The Operational Support Manager will be visible and on-hand to deal with queries from the administration staff within their Care Group.

Job responsibilities

The Operational Support Manager will be visible and support in creating an open, accountable culture where the administrative teams are confident and skilled. They will demonstrate effective communication, staff engagement and be available to address issues and solve problems from staff within their Care Group.

Supporting the General Service Manager with the delivery of the Care Group's operational and administrative services. This will include managing an administration team and monitoring of both national and local Key Performance Indicators.

The post holder will work closely with other specialities within the division and understand the collaborative work which affects the other Care Groups within their Division.

The Operational Support Manager will ensure existing operational processes and plans are adhered to. This is in addition to assisting the team to instigate programmes of work and operational change within new and ongoing improvement plans within the delegated Care Group.

The Operational Support Manager will oversee administration teams and will possess personal qualities and skills to deal competently with day-to-day operational issues as they arise.

They will support work streams within their speciality to contribute to the achievement of the Cost Improvement Plans (CIP) target for the Care Group.

Deputising for the General Service Manager as and when required.

Person Specification

Qualifications

• Degree or equivalent experience
• Line Management/ Business qualification or equivalent

Experience

• Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls.
• Experience of staff management including recruitment, sickness management and ability to deliver meaningful staff appraisals.

Knowledge

• Understanding and appreciation of diversity.
• Knowledge and understanding of relevant NHS access targets.
• Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services.
• Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems.
• Knowledge of governance arrangements and standards in the NHS.

Skills

• Coaching & values led management style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams.
• Communication skills, to include but not exclusively, mediation, negotiation and training skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts.
• Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills.
• Use of data and information, including preparing responses to issues often within tight timescales.
• Ability to support business planning processes on behalf of the speciality /specialities.
• Monitor speciality/specialities activity plans to meet challenging performance targets within tight financial controls.
• Monitor agreed policy on behalf of the speciality/specialities.
• IT literate and able to use standard office software and bespoke systems.
• Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day.
• Demonstrate competent project management skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Liverpool University Hospitals NHS Foundation Trust