Operational Resilience Senior Specialist, IM/CM

Operational Resilience Senior Specialist

London, UK

The objective of Operational Resilience is to protect our people, customers, and brand by sustaining critical customer services at acceptable levels while responding to expected and unexpected disruptions and adapting to changes in our operating environment. Within the area of Security, Operational Resilience covers three separate but interconnected disciplines: Incident and Crisis Management (IM/CM), Business Continuity Management (BCM) and IT Service Continuity Management & IT Recovery (ITSCM & ITR). These disciplines enable AXA XL to build and maintain appropriate levels of resilience and readiness for expected and unexpected risk events.

This position is mainly responsible for managing various activities related to the European Union’s Digital Operational Resilience Testing (DORT) requirements aligned to our global Resilience Testing Framework. The role ensures the effective implementation of DORT activities on a global scale, maintains standards, produces reports, and provides regular updates to the CSO, relevant Governance Committees and other key stakeholders.

DISCOVER your opportunity

What will your essential responsibilities include?

• Oversee the execution of the Digital Operational Resilience Testing (DORT) Framework, providing strategic guidance on DORT plans, progress, and execution with relevant functional areas. Produces frequent reports which include summaries of testing results and key action plans.
• Maintain the DOR Testing Framework, manage attestation results, and ensure testing procedures are documented and approved according to the ICT Risk Management Framework and in coordination with the Risk function.
• Work closely with testing owners across Security and Global Technology (IT), and AXA Group to align and report overall DORT effectiveness to the ICT Risk Management Framework.
• Ensures that testing owners maintain and annually refresh the respective testing standards included in the DORT Framework.
• Review and analyse data from a maintained Dashboard, sample test reports, and additional evidence provided by testing owners to ensure the quality and defined scope of testing activities.
• Monitor Resilience Testing activities and document relevant data points on a quarterly basis for respective testing activities.
• Prepare summaries and updates for the Chief Security Officer and develop materials for relevant committees and boards on overall testing effectiveness.
• Manage appropriate escalations of deficiencies and action plans, and document lessons learned to continuously improve Resilience testing activities.
• Develop and deliver training programs for testing owners and other stakeholders to ensure a consistent understanding of Resilience testing methodologies and requirements.
• Actively participate in and support compliance towards other Operational Resilience regulatory requirements across AXA XL Legal entities (e.g., UK, Ireland, Singapore, Australia).
• Assist with Governance aspects related to Operational Resilience by collaborating with risk management, compliance, and audit teams.
• Develop and execute capabilities to support the Incident & Crisis Management Team in other activities such as threat & incident management, regulatory alignment & compliance projects, or training & awareness activities.

You will work closely with the three pillars from the Security Team (Operational Resilience, Physical Security & Safety and Information Security) from Poland, London, France, India, and the USA. This function reports to the Senior Program Manager IM/CM & OR Governance, Operational Resilience, based in France.

SHARE your talent

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
• Understanding of the general Re/Insurance industry and key business processes.
• Experience in Advisory, Consulting or Audit is a differentiating factor.
• Substantial expertise in the principles and best practices within IT & Cyber Security.
• Effective understanding of Operational Resilience governance principles.
• Proficiency in analysing complex data, identifying trends, and making informed recommendations based on assessment results.
• Ability to assess and mitigate operational risks, including a proven understanding of risk management principles and methodologies.
• Excellent communication & interpersonal skills, professional level in spoken and written English language, other languages are a plus.
• Great problem-solving and analytical skills, detail oriented, able to analyse and identify discrepancies.
• Ability to plan and manage multiple projects simultaneously, involving advanced project management skills.
• Understanding of regulatory and governance requirements related to operational resilience and the ability to ensure adherence to these standards (e.g., EU-DORA, CBI, FCA/PRA, MAS).
• Professional IT and Cyber Security certification (e.g., BCI, ITIL, ISACA).
• Proven experience in building and managing relationships with stakeholders from various backgrounds and cultures, ensuring effective communication and collaboration.
• Computer literate including Microsoft Excel, Outlook, Word, PowerPoint, SharePoint and other commonly used software.
• Proficient skills for developing professional reports and visualised presentation material that engages the audience at executive and board level (e.g., working with graphics, charts, layout components, movies, dynamic presentations, etc.).
• Ability to infrequently travel (not exceeding 10%) to domestic (e.g., EU) and international (e.g., India, US) locations.
• Flexibility to respond to disasters or business interruption events through remote support.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability