Operational Resilience Manager – Insurance

Job Description:

Operational Resilience Manager - Insurance

Bupa Place, Manchester/ Angel Court, London/ Willow House, Staines

Permanent

Full time (37.5hrs pw) + Hybrid Working

Role requires working anti-social hours

Salary: £45k - £60k (Dependant on Experience) + Excellent Benefits

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

We make health happen

The role holder will be responsible for coordinating the delivery of operational resilience, business continuity and crisis management for Bupa’s UK & Global Insurance Services. To deliver in accordance with internal policies and external regulations to ensure Bupa is able to maintain effective resilience and meet compliance expectations.

You’ll help us make health happen through:

1. Work with the business continuity representatives across UK Insurance and Bupa Global to coordinate the development, implementation, and operation of business continuity.
2. Work with operational resilience coordinators across UK Insurance and Bupa Global to ensure preparedness and continuous improvement for Important Business Services.
3. Lead and coordinate a business continuity programme in compliance, and aligned to ISO22301.
4. Lead and coordinate operational resilience activities in compliance with related Operational Resilience Regulations (FCA, PRA, CBI, DORA).
5. Support the business with analysing, designing and implementing appropriate continuity solutions, accounting for the potential impact to customers, business operation and cost during incidents.
6. Support the business to identify vulnerabilities which may impact their ability to meet an impact tolerance, providing SME guidance on response procedure and risk mitigation.
7. Design, deliver and report on business continuity, operational resilience and crisis management exercises which challenge procedures and support the continuous improvement of our resilience.
8. Coordinate and deliver training and awareness activities that ensure the embedding of Business Continuity, Operational Resilience and Crisis Management.

Key Skills needed for this role:

1. Experience in business continuity and/or operational resilience; demonstrable expertise in the principles and good practices of Operational Resilience Planning.
2. Business Continuity Professional – Industry qualifications are desirable (e.g. – AMBCI/MBCI/DBCI).
3. Experience and/or clear understanding of Operational Resilience Regulations: FCA: PS21/3, PRA: SS1/21, CBI: CP140, DORA.
4. Experience of implementing programmes in alignment to ISO 22301 standard.
5. Excellent relationship and stakeholder management skills, with a high level of credibility and influence across all levels of the business.
6. Excellent organisational skills and confidence in written and verbal communication.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

1. 25 days holiday, increasing through length of service, with option to buy or sell.
2. Bupa health insurance as a benefit in kind.
3. An enhanced pension plan and life insurance.
4. Onsite gyms or local discounts where no onsite gym available.
5. Various other benefits and online discounts.

Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: Legal, Risk & Audit

Locations: Angel Court, London, Bupa Place