Operational Readiness Delivery Manager

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Operational Readiness Delivery Manager

You will drive the Operations Delivery plan within Heathrow Operations, ensuring that appropriate risk mitigation and plans are put in place to enable a successful operational delivery. We are recruiting for permanent and secondment opportunities.

What you’ll do:

Do you like working in a fast-paced environment and making key operational decisions, where two days are never the same? If so, are you ready to join the Heathrow Operational Management Team? The Heathrow Directorate is focused on ensuring we offer our customers a world-class experience, developing our teams to become more agile and adaptable, responding to challenges and getting ready for future changes or enhancements. We are looking for an Operational Readiness Delivery Manager to drive the Planning and Punctuality processes within Operational Delivery. The role covers planning for seasonal readiness and other operational requirements whilst also ensuring that Heathrow delivers exceptional punctuality. You will work closely with Heathrow Operational Teams, Global Operations and the Planning functions responsible for Heathrow to ensure that we drive the highest levels of punctuality.

What you’ll bring to British Airways:

The ideal candidate will have excellent organisational skills and an ability to work and influence stakeholders collaboratively.

Your experience:

• Understanding of the British Airways 24/7 operation, its complexities and drivers
• Proven stakeholder engagement experience including presenting complex data up to and including senior management
• Experience of using BA data and analytical tools
• Educated to degree level (or equivalent qualification/experience)
• Must be able to hold an airside pass

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.