Operational Project Lead

This is an IT support group; Darwen; Hybrid; GBP 28,000 - 31,000; Full time

Job description

Join Our Team at Amplify Hearing!

Job Role: Operational Project Lead

Location: Darwen, Lancashire (minimum 4 days per week in the office)

About The Role

Are you ready to take on a pivotal role in a dynamic and growing organisation? Amplify Hearing is seeking a highly skilled and motivated Operational Project Lead to join our operations team. In this role, you will lead the onboarding of practices into our business, oversee key systems and processes, and ensure operational excellence across our Joint Venture Partnerships (JVPs) and internal departments.

As an Operational Project Lead, you will work directly with the Head of Operations to deliver structured reporting, enhance operational processes, and support our teams with training and IT systems management. This position is your opportunity to make a real impact by fostering innovation, improving efficiency, and contributing to the growth of a leading hearing care provider.

At Amplify Hearing, we believe in investing in our people. By joining us, you’ll enjoy:

• A flexible hybrid working environment - minimum four days in Darwen
• 26 days of annual leave (25 days + your birthday off, plus bank holidays).
• Simply Health cover for your wellbeing.
• Death in service benefit for added peace of mind.
• Exclusive discounts, savings, and rewards through our Reward Gateway.
• Pension scheme.
• Company sick pay should you ever need it.
• Career development opportunities within HR & Talent.
• A vibrant, supportive workplace culture that encourages innovation and growth.

Key Responsibilities

• Onboarding practices: Oversee the onboarding process for new practices, ensuring a seamless and efficient experience.
• Systems & Process Maintenance: Manage and enhance internal systems, including IT support and CRM platforms, to ensure effectiveness and scalability.
• Performance Reporting: Develop and own structured KPI reports to monitor trends, identify improvement areas, and drive performance across teams.
• CRM Management: Build and maintain CRM systems, including updates for clinics, products, and pricing.
• Training & Development: Support team members with training on Amplify platforms, such as Teams and CRM tools, ensuring optimal utilisation.
• Service Excellence: Deliver outstanding service across all communication channels, maintaining agreed performance measures.
• Technology Research: Explore innovative platforms and technologies to support operational development.
• Cultural Leadership: Foster a positive, collaborative, and high-performance work culture, leading by example.

About You

We are looking for a detail-oriented, proactive professional with a passion for operational excellence. You should bring:

• Proven experience in managing systems and processes, with strong project management skills.
• Advanced Microsoft Office proficiency, particularly Excel.
• Strong interpersonal, coaching, and organisational skills.
• A solutions-focused mindset, with the ability to analyse data and drive actionable improvements.
• Experience with CRM platforms and IT systems is highly desirable.

About Us

Amplify Hearing, a leading hearing care provider with over 390 clinical practices across the UK. We uniquely offer Joint Venture Partnerships to our Audiologists which means they are given the freedom of being an independent and the feeling of being part of a family business, but with the support they’d expect from a conglomerate, so they can provide the best professional care and prosper. We're passionate about providing the absolute best in clinical care, being independent and serving local communities.

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

GBP £31,000.00

GBP £28,000.00