Operational Performance Manager

Job Summary

The purpose of the role is to provide operational and senior administrative support to services within a clinical group. The role will support the operational delivery of a high quality, efficient and patient centred service in line with national and local Key Performance Indicators (KPI's).

The post holder will provide operational support to the service leadership team in the smooth running of the service. The post will specifically help support the Operations and Performance Manager in the management of administration teams and functions, waiting list management and scheduling of patients to ensure that KPIs and national NHS standards are met, within available resources, ensuring effective patient care within a timely manner.

Main Duties of the Job

• Line management of administrative and medical teams, ensuring that Mandatory Training, Appraisals and Sickness Management is up to date and in line with Trust policies and procedures.
• Effective management of both inpatient and outpatient waiting lists, ensuring optimal use of hospital resources liaising with Clinical Co-ordinators, Consultants, Health Records staff, Medical Secretaries, Operational Managers, Out-Patients, Private Patient services and Ward Managers.
• Analyse, manipulate and interpret waiting list data/information to support planning and performance processes and effective resource management within the service.
• Review, in support of the Associate Group Manager, monthly performance metrics and compliance against key performance targets, qualitative indicators and business case benefits realisation targets.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

About Us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Date Posted: 24 February 2025

Pay Scheme: Agenda for change

Band: Band 7

Salary: £46,148 to £52,809 a year per annum

Contract: Permanent

Working Pattern: Full-time

Reference Number: 218-AC-B7-6935085-A

Job Locations: University Hospitals Coventry and Warwickshire, Clifford Bridge Road, Coventry, CV2 2DX

Job Responsibilities

• To take an active role, in collaboration with the Group Management team, to deliver robust business plans for services.
• Proactively engage in interagency working to develop and implement strategies that cross traditional organisational boundaries, encouraging a seamless health system from a patient perspective.
• Actively work with relevant services to support the development and improvement of patient care through identifying and responding to opportunities for change that will lead to improvements in quality or efficiency.
• To actively review activity against the Operational Delivery Plan for relevant services and create capacity plans to support delivery.
• To support, in conjunction with the Group Manager and Associate Group Manager, the implementation and delivery of any approved business cases.
• To lead on the completion of regular Demand and Capacity modelling, keeping the model up to date with changes in demand and service capacity.

For further details please see the attached job description.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Employer Details:

Employer Name: University Hospitals Coventry and Warwickshire NHS Trust

Address: University Hospitals Coventry and Warwickshire, Clifford Bridge Road, Coventry, CV2 2DX

Employer's Website: https://www.jobsatuhcw.co.uk