Operational Manager for Fertility Services

Operational Manager for Fertility Services

An exciting opportunity has arisen in the Reproductive Medicine and IVF Department at Hammersmith Hospital. We are looking for an enthusiastic and proactive individual to take on a team leader role within the Wolfson Fertility Center, supporting the operational delivery of clinical services.

The post holder will be responsible for managing the people, processes and performance of the private and self-fund patient hub including planning and prioritisation of the work associated with this team and organizing all activities in order to achieve productive and high-quality service. The post holder will also manage and supervise the administrative team.

In addition, the post holder will contribute towards Wolfson IVF business development and marketing strategies, to support the service senior managers by advising on strategy, policy and future direction of the service, ensuring effective feedback and translation into service delivery.

The post holder will provide cross-site support ensuring co-operation within and amongst teams. This also includes deputising for the Business Manager as and when required, and providing management cover within the unit.

The post holder will implement patient-centred operational strategy and plans, ensuring that systems and processes comply with relevant legislation and governance requirements including linking with external bodies when required, utilizing the expertise and skills of the wider divisional team.

The role is to support the Business Manager in the delivery of a high-quality service, ensuring that day-to-day services are managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be required to line manage a team.

Main duties of the job

The post holder is responsible for managing the people, processes and performance of the private and self-fund patient hub including planning and prioritisation of the work associated with this team and organizing all activities in order to achieve productive and high-quality service. The post holder will also manage and supervise the private patient administrative team.

In addition, the post holder will contribute towards Wolfson IVF business development and marketing strategies, to support the service senior managers by advising on strategy, policy and future direction of the service, ensuring effective feedback and translation into service delivery.

The post holder will provide cross-site support ensuring co-operation within and amongst teams. This also includes deputising for the Business Manager as and when required, and providing management cover within the unit.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share. Please talk to us at interview.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

EDUCATION and TRAINING

• Postgraduate diploma or equivalent level of experience of working at a similar level in a specialist area.
• Evidence of competence in literacy and numeracy.
• Evidence of IT literacy including email, PowerPoint and Excel.
• Evidence of personal development.

SKILLS/ABILITIES

• High levels of customer service.
• Ability to prioritise and delegate tasks appropriately.
• Able to identify areas for improvement and implement processes as appropriate.
• Professional attitude.
• Experience in project management, with a good understanding of the complexities involved.

EXPERIENCE

• Knowledge and experience of IVF services and requirements.
• Knowledge of administration procedures and computerised software.
• Staff management including objective setting and appraisal, performance review & people development.
• Proven ability in managing people, process, quality and productivity.
• Experience of leading meetings.
• Experience of working within an NHS environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.