Operational Lead - Community Services Northamptonshire

Operational Lead - Community Services Northamptonshire

Following the reorganisation of services within the Community, we are recruiting an Operational Lead for Community Services. This role will have a lead operational clinical role across Northamptonshire and will assist the Director of Community Services to realise our commitment to extending and improving sustainability and resilience in the community to improve patient experience, access, and outcomes, and help make PML a great place to work.

This role will suit someone with a genuine enthusiasm for community services with experience working in a variety of patient care settings and delivery models, a flair for innovation with impact, and a clear focus on integrating healthcare services.

You will need to be comfortable managing complexity, holding to account, and achieving best practice outcomes including delivery of performance and quality metrics and to approach all this with high emotional intelligence and unswerving patient focus.

Main duties of the job

• Responsible for assuring and overseeing services with the Community as directed by the Director of Community Services to ensure the effective delivery of our Services.
• Assisting the Director or Community Services in the leadership of senior managers and the day to day running of our community care services, including support for our federation members, escalating clinical, quality of financial issues appropriately.
• Deliver innovation, change and quality improvement projects as agreed with the Director of Community Services.
• Effective communication between services, our corporate functions, and the exec team.

About us

PML was founded in 2004 by a small group of GPs with the main aim of ensuring local NHS healthcare professionals had an opportunity to bid for, and provide, innovative healthcare services. We have a growing number of employed staff, plus service contracts with local health professionals (GPs and primary care counsellors) to deliver services in a range of NHS and surgery premises across Oxfordshire and Northamptonshire.

We believe that local care providers, who know and understand the health needs of their own patients, and who are used to working collaboratively in their region, can provide the best quality and most cost effective integrated primary care services. We work to develop services we know people want and need so that patients get the best care options for their circumstances.

We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010.

Job responsibilities

As directed by the Director of Community Services to lead operational and clinical colleagues to sustain and improve our community services operations, and sharing our learning with our members, including:

Operational management

• Oversight of the operational management of the Community Services portfolio across Northamptonshire ensuring innovative workforce plans and that services are sufficiently staffed and meet contractual obligations, organisational targets and within budget.
• Managing the boundaries between your role and the Team Leaders who deliver Community Services.
• Champion community care modernization.
• Promote joint working across all services and departments across PML and other agencies to maximise the provision of effective services.
• Assist the Executive Team in contract negotiations with commissioners as part of the annual planning review of service contracts.
• Enable the meaningful involvement of patients and carers in the development, delivery, and monitoring of services.
• Lead the services in operating in a community-orientated culture to promote social inclusion.
• Ensure prompt and effective investigation of any allegations or reports of abuse of service users in line with national and local policies.
• Ensure effective systems to monitor and manage performance, quality, and workforce.
• Ensure all services are CQC compliant and continuously improving.
• Agree and implement improvement plans with Director of Community Services to address unwarranted variation and quality issues.
• Ensure our services have effective IT data security, back-up, maintenance, and disaster recovery plans in place.

Quality

• Ensure all services work at CQC good or outstanding as a matter of routine, conducting rigorous self-assessments annually.
• Use PML's clinical governance systems to ensure the clinical effectiveness of services.
• Ensure effective clinical governance systems and processes within each service.
• Support our community services to identify and mitigate key risks effectively.

Workforce

• Manage and supervise the team leaders of our community services within the delegated portfolio.
• Develop a cohesive, motivated high performing operational management team.
• Ensure that an effective and robust system of appraisal is in place for all staff.
• Support team leaders to recruit, develop and manage a high performing community care workforce.

Performance Monitoring and Management

• Support in the provision and use of accurate, relevant, and timely reports to monitor service performance.
• Remain abreast of the quality of PML's community services and make recommendations for improvements.

Strategic and stakeholder engagement

• Collaborate with the Director of Community Services to support community services resilience and sustainability.
• Proactively engage with and support our federation member practices in Northamptonshire.
• Attend external meetings at the request of the Director of Community Services representing PML.

Person Specification

Qualifications

• Masters or equivalent relevant experience.
• Leadership qualification or equivalent relevant experience.

Experience

• Significant experience (> 5 years) of running services within patient care settings.
• Developing new and innovative services within a community setting.
• Broad workforce management experience.
• Working with patient groups to improve patient access and experience of care.
• Working with clinicians to deliver service change.
• Significant experience of regulatory and compliance processes including CQC.

Skills and Knowledge

• Understanding of community contracts and funding.
• Strong working knowledge of financial processes.
• Understanding of national and local health care policy and strategy.
• Ability to work to tight timescales, think on feet, problem solve.
• Strong interpersonal skills.

Other Criteria

• Car driver, able to drive for work.
• High levels of personal autonomy.
• Can participate in on call duties.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.