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Operational Flow and Capacity Lead
University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
Norwich
On-site
GBP 74,000 - 86,000
10 days ago
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Job summary
An established industry player is seeking a motivated clinician to lead operational management of patient flow and safety. This role is pivotal in ensuring optimal patient journeys through effective management and innovative thinking. You will collaborate with various teams to implement new patient pathways and improve service delivery. The ideal candidate will possess substantial experience in a senior clinical role, adept at navigating complex situations and fostering team collaboration. Join a supportive environment committed to transformation and excellence in patient care, where your expertise will drive significant improvements in healthcare delivery.
Benefits
Ongoing Training and Development Opportunities
Supportive Work Environment
Professional Networks
Flexible Working Options
Qualifications
- Significant operational management experience in a healthcare setting.
- Ability to manage complex situations and lead teams effectively.
Responsibilities
- Lead operational management of patient flow and safety across NSFT.
- Ensure effective day-to-day operations and drive change in the organization.
Skills
Operational Management
Conflict Management
Problem Solving
Data Interpretation
Education
First Level Nurse with NMC Registration
Doctorate in Health-related Subject
Tools
Report Writing Technology
Job description
Job Summary
We're seeking a motivated clinician with significant operational management experience to lead the operational management of patient flow and safety across NSFT.
You will work closely with Trust locality teams and system partners to support the safe implementation of patient pathways. You will be responsible for the reduction in Length of Stay objectives in order to ensure optimal patient flow through their treatment journey working alongside the bed management teams and locality leads.
Ideally, you'll be experienced in operational management in a senior clinical role within a Healthcare / NHS setting and with dealing with complex situations, conflict management and will ideally have previous experience working within patient flow. Problem solving and being able to respond and adapt to a changing high-pressure environment are key to this role.
It is a really exciting time to join as we look to transform our patient flow pathway.
Main duties of the job
The post holder will work with internal and external stakeholders to define service need and facilitate new patient pathways using innovative thinking to move teams and services forward to meet key objectives.
This job description outlines the current main responsibilities of the post. However, the duties of the post may change and develop over time and may therefore be amended in consultation with the post holder.
About Us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Date posted: 21 March 2025
Pay scheme: Agenda for change
Band: Band 8c
Salary: £74,290 to £85,601 a year Per annum (pro rata)
Contract: Permanent
Working pattern: Full-time, Flexible working
Reference number: 246-COR7065109
Job locations: County Hall, Norwich, NR6 5BE
Job Description
Job responsibilities
The Operational Flow and Capacity Lead will lead on the delivery of response and timely services across NSFT, with a particular focus on ensuring effective and efficient flow across inpatient and community services.
The post holder will be responsible for ensuring that the safe and effective day-to-day operations of the organisation are maintained through strong tactical and operational leadership and part of the wider Senior Operational Team.
The post holder will be expected to act independently, taking timely and at times, significant decisions to ensure the operational delivery for the organisation, driving change and improvement by supporting and influencing both the operational delivery teams (Localities) and corporate teams.
The post will be responsible for leading the planning for delivery of key performance indicators.
The post holder will lead service developments and policy reviews in areas impacted by key performance issues e.g., Clinically Ready For Discharge (CRFD) and Out of Area Placements (OAP) supported by the Trust transformation office.
The role will be responsible for the delivery of the ongoing agenda of flow and capacity and will manage the staff associated with the services (bed management, operations room and associated staffing).
The post holder will lead the System Flow Operations and Winter Pressures agenda. They will be required to use expert operational knowledge to lead on the development of business cases to support the delivery of the Trust and ICB objectives in relation to flow and capacity, cognisant of national drivers and improvement programmes.
Responsibilities
The Operational Flow and Capacity Lead will lead on the delivery of response and timely services across NSFT, with a particular focus on ensuring effective and efficient flow across inpatient and community services.
The post holder will be responsible for ensuring that the safe and effective day-to-day operations of the organisation are maintained through strong tactical and operational leadership and part of the wider Senior Operational Team.
The post holder will be expected to act independently, taking timely and at times, significant decisions to ensure the operational delivery for the organisation, driving change and improvement by supporting and influencing both the operational delivery teams (Localities) and corporate teams.
The post will be responsible for leading the planning for delivery of key performance indicators.
The post holder will lead service developments and policy reviews in areas impacted by key performance issues e.g., Clinically Ready For Discharge (CRFD) and Out of Area Placements (OAP) supported by the Trust transformation office.
The role will be responsible for the delivery of the ongoing agenda of flow and capacity and will manage the staff associated with the services (bed management, operations room and associated staffing).
The post holder will lead the System Flow Operations and Winter Pressures agenda. They will be required to use expert operational knowledge to lead on the development of business cases to support the delivery of the Trust and ICB objectives in relation to flow and capacity, cognisant of national drivers and improvement programmes.
Person Specification
Qualifications Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Norfolk & Suffolk Foundation NHS Trust
Address
County Hall
Norwich
NR6 5BE
Employer's website
https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)
We're seeking a motivated clinician with significant operational management experience to lead the operational management of patient flow and safety across NSFT.
You will work closely with Trust locality teams and system partners to support the safe implementation of patient pathways. You will be responsible for the reduction in Length of Stay objectives in order to ensure optimal patient flow through their treatment journey working alongside the bed management teams and locality leads.
Ideally, you'll be experienced in operational management in a senior clinical role within a Healthcare / NHS setting and with dealing with complex situations, conflict management and will ideally have previous experience working within patient flow. Problem solving and being able to respond and adapt to a changing high-pressure environment are key to this role.
It is a really exciting time to join as we look to transform our patient flow pathway.
Main duties of the job
The post holder will work with internal and external stakeholders to define service need and facilitate new patient pathways using innovative thinking to move teams and services forward to meet key objectives.
This job description outlines the current main responsibilities of the post. However, the duties of the post may change and develop over time and may therefore be amended in consultation with the post holder.
About Us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Date posted: 21 March 2025
Pay scheme: Agenda for change
Band: Band 8c
Salary: £74,290 to £85,601 a year Per annum (pro rata)
Contract: Permanent
Working pattern: Full-time, Flexible working
Reference number: 246-COR7065109
Job locations: County Hall, Norwich, NR6 5BE
Job Description
Job responsibilities
The Operational Flow and Capacity Lead will lead on the delivery of response and timely services across NSFT, with a particular focus on ensuring effective and efficient flow across inpatient and community services.
The post holder will be responsible for ensuring that the safe and effective day-to-day operations of the organisation are maintained through strong tactical and operational leadership and part of the wider Senior Operational Team.
The post holder will be expected to act independently, taking timely and at times, significant decisions to ensure the operational delivery for the organisation, driving change and improvement by supporting and influencing both the operational delivery teams (Localities) and corporate teams.
The post will be responsible for leading the planning for delivery of key performance indicators.
The post holder will lead service developments and policy reviews in areas impacted by key performance issues e.g., Clinically Ready For Discharge (CRFD) and Out of Area Placements (OAP) supported by the Trust transformation office.
The role will be responsible for the delivery of the ongoing agenda of flow and capacity and will manage the staff associated with the services (bed management, operations room and associated staffing).
The post holder will lead the System Flow Operations and Winter Pressures agenda. They will be required to use expert operational knowledge to lead on the development of business cases to support the delivery of the Trust and ICB objectives in relation to flow and capacity, cognisant of national drivers and improvement programmes.
Responsibilities
The Operational Flow and Capacity Lead will lead on the delivery of response and timely services across NSFT, with a particular focus on ensuring effective and efficient flow across inpatient and community services.
The post holder will be responsible for ensuring that the safe and effective day-to-day operations of the organisation are maintained through strong tactical and operational leadership and part of the wider Senior Operational Team.
The post holder will be expected to act independently, taking timely and at times, significant decisions to ensure the operational delivery for the organisation, driving change and improvement by supporting and influencing both the operational delivery teams (Localities) and corporate teams.
The post will be responsible for leading the planning for delivery of key performance indicators.
The post holder will lead service developments and policy reviews in areas impacted by key performance issues e.g., Clinically Ready For Discharge (CRFD) and Out of Area Placements (OAP) supported by the Trust transformation office.
The role will be responsible for the delivery of the ongoing agenda of flow and capacity and will manage the staff associated with the services (bed management, operations room and associated staffing).
The post holder will lead the System Flow Operations and Winter Pressures agenda. They will be required to use expert operational knowledge to lead on the development of business cases to support the delivery of the Trust and ICB objectives in relation to flow and capacity, cognisant of national drivers and improvement programmes.
Person Specification
Qualifications Essential
- First level nurse with current NMC registration UK/ AHP with active registration with relevant professional body.
- Doctorate in a health-related subject
- Substantial experience of working at a senior level including managing changing and introducing new ways of working in a complex environment
- Experience of senior management at an operational level in a complex environment with diverse situations and management and change management
- Ability to produce reports and documents using relevant technology to present complex data and strategy with clarity.
- Able to interpret complex information and take appropriate action and to provide expert advice as a result.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Norfolk & Suffolk Foundation NHS Trust
Address
County Hall
Norwich
NR6 5BE
Employer's website
https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)
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