Operational and Community Manager

Operational and Community Manager

Location: London
Application Deadline: 06 January 2025
Salary: £50,000 – £60,000 per annum

Job Summary

An exciting opportunity to join Certitude as an Operations & Community Manager as we continue to grow as London’s leading adult social care provider.

Salary: £50,000 – £60,000 per annum
Hours: 37.5 hours
Job Type: Permanent

Benefits

1. A stimulating work environment full of opportunities to learn and develop
2. 27 days’ annual leave + bank holidays & enrolment onto a pension scheme
3. 24-hour Employee Assistance
4. Paid Enhanced DBS
5. Eye care vouchers & Perkbox (employee benefits platform – for wellbeing and discounts)
6. Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase

About the role

As Operations & Community Manager, you will be responsible for ensuring colleagues individually and as a team are equipped with the right skills, expertise, and culture to deliver Certitude’s high quality, personalised support services to adults with a learning disability and/or mental health support needs, across a range of services, including Supported Living, Community Support, Day Opportunities, Registered Care and Residential Respite services.

Duties will include:

1. Provide effective and inspirational leadership and direction to Team Managers and colleagues across your locality, ensuring they deliver required performance, compliance, and quality outcomes.
2. Ensure all colleagues, including direct reports, are managed, and supported to perform at their best and emphasise their strengths, through appropriate induction, regular 1:1s, team meetings, learning initiatives and expert coaching.
3. Take responsibility for the timely recruitment of colleagues within your locality, ensuring colleagues with the right values and qualities are appointed.
4. Build great relationships with the people we support and the people important in their lives (families, colleagues, and external professionals).
5. Work pro-actively to identify and develop growth opportunities across local boroughs, building and maximising key relationships, to support business retention, future growth and opportunities beyond existing commissioned services.
6. Overall responsibility for the management and monitoring of financial budgets and management accounts across your locality.

About you

To be an Operations & Community Manager at Certitude, the following are essential:

1. Experience of managing contracts, budgets and income streams.
2. Demonstrable complex service management experience, leading teams and managing resources in a Health or Social Care setting.
3. Strong knowledge of Care Standards and Care Act 2014, safeguarding, DOLS/MCA and regulatory frameworks.
4. Ability to analyse and evaluate data and different courses of action, to inform effective decision making in line with our values.
5. Leading change to achieve service improvement and better outcome delivery.

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Do you want to be an Operations & Community Manager at Certitude? Select the apply button shown, complete an application form and someone from the Recruitment Team will be in touch! If you have any questions, please email us.

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.