Onsite Technician

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics.

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority. Everience is recruiting...

Job Description

1. Provide onsite support for end users at both locations (1st & 2nd level)
2. Troubleshoot and resolve hardware, software, and peripheral issues
3. Set up and maintain Windows-based clients (installation, configuration, troubleshooting)
4. Assist with hardware replacements, rollouts, and upgrades
5. Support mobile devices (smartphones, tablets)
6. Log and document issues in the ITSM/ticketing system
7. Act as backup technician, covering the other site when needed

Qualifications

1. Experience in IT support (1st/2nd level)
2. Knowledge in ServiceNow
3. Solid knowledge of Windows 10/11, MS Office, and Active Directory
4. Basic networking knowledge (LAN/WLAN/printers)
5. Valid driving license & willingness to travel between sites
6. Friendly, customer-oriented attitude
7. Fluent in English

Additional Information
All our positions are open to people with disabilities