Field Engineer Roaming 271896

Little Fish (UK) Ltd.; United Kingdom; On-site; GBP 35,000 - 41,000; Full time

Job description

(You will be required to visit multiple sites and locations frequently)

Salary: Up to £35,000 + £4,000 car allowance

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high-performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and skills as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people - we would love to hear from you.

The role and what you’ll be getting up to on a day-to-day basis:

Littlefish is seeking an Onsite Engineer to join our growing Service Delivery team.

As the Onsite Engineer, you will be working on the Tech Bar, providing a walk-up service to a range of users. You will also be required to provide floorwalking services and visit various client sites, reporting into the Service Delivery Manager.

Your main duties will include providing effective onsite technical support to Littlefish’s customers on a dedicated basis for desktop/laptop/printer/application issues and installations, as well as basic network/server troubleshooting and administration. You will need to communicate effectively with customers and manage technical queries in line with Littlefish standards and customer-specific SLAs.

What are we looking for in the successful candidate?

• Previous experience of working in an IT support role.
• Ability to demonstrate IT-related problem-solving skills.
• Working knowledge of IT infrastructure support across a range of up-to-date technologies including:
• Desktop/laptop/printer hardware
• Office 365
• Exchange
• Windows 11 & macOS
• Active Directory and iOS
• Deployment technologies such as InTune.
• Experience working directly with customers with a mixed IT skill set.
• Full UK driving licence is required.
• Experience working within a Managed Service Provider (MSP).
• Previous knowledge of ServiceNow.

What can we offer you?

• Referral Bonus –Earn £1000 when you refer a friend to join us!
• Endless Learning –Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
• Healthcare Cash Plan –Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
• Casual Dress Policy –Come as you are.
• Company Pension Scheme –Plan for the future while living in the present.
• Social Events –From team outings to company-wide celebrations, we know how to have fun!
• 25 Days Annual Leave + Public Holidays –More time to relax and recharge.
• Purchase & Sale of Annual Leave –Need extra days off? We’ve got you covered.

Life at Littlefish:

Our company values shape who we are as a business, what we stand for, and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude– I am not afraid to step outside my comfort zone, we are not afraid to challenge the status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today and join us on this journey.

Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone, irrespective of who they are or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we can adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has an option of ‘prefer not to say’.