Onsite Imaging supervisor

Iron Mountain; London; On-site; GBP 35,000 - 55,000; Full time

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Title: DS Supervisor

Location: SCB site London

The DS Site Supervisor represents the key management role at the DS Service Location, ensuring that the facility performs to its optimal level, in line with agreed operating processes, achieving commercial objectives whilst being fully compliant to all local legislative and IME procedural requirements.

Your role in our mission:

1. Ensure that all client objectives are achieved to their satisfaction and that a pro-active and professional client communications strategy is developed and maintained to the highest levels.
2. Support the DS team in the execution of exceptional delivery services and contract maintenance programmes.
3. Promote and maintain a high standard of operational excellence and personnel management, supervising all operational activity and operational personnel within the agreed upon parameters.
4. Ensure that all direct reports are met with daily and updated with current priorities and issues that may impact work in progress, delivery schedules, pipeline forecasts or commercial objectives.
5. Keep relevant colleagues updated on all operational or supply chain issues, productivity, improvements achieved, service improvements achievements and cost savings initiatives.
6. Ensure that all required administration relating to daily operational throughput is managed and maintained.
7. Ensure that local operational staff are fully and regularly briefed on Task and Capture Centre performance, processes, procedures, objectives and other relevant information.
8. Ensure that all IME personnel policies are followed at all times.

Valued skills and experience:

1. Experience in a first-line management position preferably within a busy document processing environment.
2. Sound understanding of business process management procedures and techniques.
3. Comprehensive experience of process implementation & delivery.
4. Knowledge of operational security in relation to client confidentiality and legislative compliance.
5. Delivering data services against complex client demands.
6. Utilisation of variable cost labour, in line with “floating revenues” through innovative planning and labour processes.

Discover what awaits you:

1. Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organisation that embraces transformation and innovation.
2. Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
3. Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
4. Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
5. Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
6. Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
7. Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
8. Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.