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Online Team Leader

Morrisons

South Yorkshire

On-site

GBP 25,000 - 35,000

Full time

12 days ago

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Job summary

An established industry player is seeking dynamic Team Leaders to enhance their in-store Online teams. In this pivotal role, you will foster a culture of excellence, ensuring that customers receive outstanding service while driving team performance. You will analyze data to streamline operations and ensure compliance with company policies. This role offers a unique opportunity to make a significant impact in a supportive environment focused on career progression and employee well-being. Join a company that values its people and provides numerous perks to enhance your work-life balance and professional development.

Benefits

Flexible shift patterns
Six weeks holiday
15% supermarket discount
10% discount for a Friend or Family member
Career progression opportunities
Subsidised in-store cafe
Competitive pension
Healthcare benefits
Discounts at high street shops
Family friendly policies

Qualifications

  • Experience in developing and leading teams for high performance.
  • Strong operational knowledge of the Online department.

Responsibilities

  • Lead the in-store Online team to deliver outstanding customer service.
  • Analyze data to improve processes and ensure timely order delivery.

Skills

Team Leadership
Customer Service
Relationship Building
Operational Knowledge
Planning and Organizing

Job description

Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career?

Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers?

We're looking for Team Leaders to lead our in-store Online teams and drive our performance forward for our customers.

As an Online Team Leader you’re the driving force behind our in-store Online team and as part of your role you will:

  • Create a team that delivers outstanding, friendly and helpful service to all our customers
  • Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement
  • Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
  • Analyse department data to identify opportunities to simplify and speed up processes and identify risks and solutions
  • Ensure all policies, procedures and legal obligations are followed as specified by the company
  • Have responsibility for ensuring all orders are picked, dispatched and delivered within required time scale, with a minimal number of substitutions

In return for your hard work we will offer you:

  • Fully flexible shift patterns
  • Six weeks holiday (including bank holidays)
  • 15% discount in our supermarkets and convenience stores available from the day you join us
  • Additional 10% discount card for a Friend or Family member
  • Career progression and development opportunities
  • Subsidised in store cafe or shop floor ranges
  • Competitive pension and life assurance
  • Healthcare/Well-being benefits including Aviva Digital GP
  • Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
  • Optional Payroll charity donations
  • A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

We want to provide everyone with the opportunity to succeed in their role and career with us. It’s one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey.

About you

You’ll be the kind of person who has:

  • Ability to build and maintain effective relationships
  • Experience in developing and leading teams, coaching to build competence and confidence for high performance
  • Strong operational and technical knowledge of the Online department
  • Able to effectively plan, organise and manage own and direct reports workload
  • Able to work to strict deadlines
What happens next?

Click apply today to join our team - it only takes a couple of minutes! We’ll contact you soon, so please check your emails and phone regularly.

Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link

At Morrisons, we want to make sure our recruitment process is fair and accessible to all. If you require any support with completing your online application, please contact us at hourlyresourcing@morrisonsplc.co.uk. Alternatively if you need adjustments at interview stage, if you're invited for interview you'll be given a local contact who can support you with this.

About us

We love providing our customers with a great shopping experience they won’t find anywhere else. We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.

We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you... We're Foodmakers and Shopkeepers and together, we make Morrisons. What we make, makes us who we are

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