Online Project Manager

Summary

Marks and Spencer are a unique British heritage brand with a history of firsts' and we enjoy the fact that everything we do has the potential to impact and delight over 29 million customers daily.
Our international business is now being invested in and the results are starting to show as we outgrow competitors. M&S has a significant international presence: 433 wholly owned, jointly owned or franchised stores in 56 territories across Europe, Asia and the Middle East and have online sites in over 100 markets. We have a team in place who share some impressive international experience and have created a clear strategy which will deliver ambitious goals. We have the benefits of being a smaller team, we've removed unnecessary rules, and we want entrepreneurial thinking. There is a lot to do and we'd like your expertise.

All the details

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

As the Online Project Implementation Manager, you will be part of a highly regarded M&S.com International team who proactively support each other to achieve our goals and customer satisfaction goals. This is a newly created role responsible for executing projects within the International Online remit such as launching new marketplaces and executing post purchase customer journey improvement. In return, you can expect outstanding personal development, plenty of senior management exposure, and to thrive in a vibrant, collaborative, and sociable division.

• Responsible for executing International Online projects and initiatives.
• Establish structure and governance to ensure all stakeholders involved with the projects are clear of the scope, timeline, and their accountability to deliver.
• Ensure all projects are delivered by the timeline agreed and manage any risks and mitigation plans.
• Communicate project updates to key and senior stakeholders on a regular basis.
• Run post project reviews to capture lessons learnt and improvements for future references.
• Responsible for operational and strategic activity planning across the dotcom team.
• Support Senior Digital Operations and Development Manager with online growth initiatives such as post purchase customer experience improvement or marketplace expansion and launch.
• Responsible for putting together and managing the strategic roadmap for International Online team and provide cadence and governance to ensure the alignment and progress across the teams.

Who you are

• Proven Online Project Management experience within a similar role.
• Flexibility to be able to pick up any ad hoc project, with strong self motivation & organisational skills.
• Prioritisation and workload management.
• Strong analytical and numerical skills.
• Excellent stakeholder management, first class communication skills influencing both junior/senior colleagues and cross functional teams.
• Experience in eCommerce or a retail environment.
• Ability to adapt to changes and a fast-paced working environment.

Everyone's Welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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