Online Merchandiser

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more!

JOB PURPOSE

Our Merchandising team partners with eBay UK to produce a range of tailored shopping experiences.

As Online Merchandiser you will be responsible for prioritising merchandising based on conversion and business performance for promotional and seasonal campaigns. Additionally, you’ll help wireframing, source and curate inventory, launching campaigns, and tracking performance.

KEY RESPONSIBILITIES

1. Management of category pages, ensuring site standards are always achieved or exceeded.
2. Manage client briefs from start to finish - supporting with inventory planning, wireframing, campaign and events builds and QA-ing, ensuring successful delivery to client deadlines across multiple activities.
3. Build a full understanding of the clients’ content management systems and objectives, advising on the solution that best meets their needs.
4. Construct the optimum product range for the target market by balancing price architecture, product variety and other parameters.
5. Source items - uploading, merchandising and continuously optimising events, campaigns and category pages.
6. To ensure all campaigns and events are prioritised consistently across desktop, mobile and email platforms.
7. Conduct regular performance analysis and feeding insight and proposed actions into Lead Merchandisers and clients for weekly trading reports.
8. Conducting trend research and competitor analysis for weekly/quarterly planning.

WHAT WE ARE LOOKING FOR

1. Minimum of 2 year Merchandising experience, ideally within E-Commerce.
2. An eye for style and retail trends and an interest in current and upcoming trends.
3. Highly organised, with excellent attention to detail and the ability to manage multiple projects simultaneously.
4. Proven ability to work independently, prioritise, meet deadlines under pressure and make the best use of resources; has a good sense of urgency and measurement of risk.
5. Excellent verbal and written communication skills.
6. Ability to take ownership and accountability.
7. Experience with various CMS and the ability to quickly grasp new processes or learn new tools.
8. Proficiency in Excel / Google Sheets.
9. An understanding of SEO.
10. Analytical experience.

WE OFFER

1. Healthcare with Bupa or Medicash.
2. 26 days’ holiday exclusive of bank holidays.
3. Mental health support.
4. Company pension scheme with The People’s Pension.
5. Enhanced family friendly policies.
6. A flexible, hybrid working policy.
7. Ride to work scheme.
8. Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT.
9. A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
10. Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
11. The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
12. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.