Online Customer Service Advisor

Are you looking for a chance to build a long and successful career in a market-leading business with an environmental focus? The chance to make a difference for greener futures throughout the UK? Look no further!

A fantastic opportunity has become available for an ambitious individual to join our energetic and friendly online team. If you want to progress and develop your career within a corporate environment, Go Green will provide the platform and support whilst developing your skills and offering all the necessary training to achieve your goals.

Duties & Responsibilities

1. Processing online orders from domestic customers and small businesses
2. Liaising with both customers and supply chain
3. Processing all orders and payments on our bespoke system
4. Taking telephone orders, answering online chats and responding to customer feedback

Essential Attributes

1. Excellent organisation and time management skills
2. Precise communication skills
3. Excellent attention to detail
4. Ability to work under pressure whilst adhering to tight deadlines
5. Drive to work well within a team while prioritising own workload
6. Comfortable at making decisions on a frequent basis

Benefits

1. 30 days annual leave (including bank holidays), increasing to 33 days' with length of service
2. Commission structure and incentives.
3. Health benefits scheme
4. Life assurance
5. Charity volunteering opportunities
6. Free onsite parking
7. Full training and progression plan
8. Attendance bonus scheme
9. Social gatherings

Equality, Diversity and Inclusion

Go Green Ltd is committed to providing an inclusive, safe, and harmonious work environment that values and supports all individuals. As part of our Equality, Diversity and Inclusion (EDI) Policy, we are committed to creating a culture where everyone has equal access to opportunities and resources.

To align with this, we have an Inclusive Recruitment Procedure which is founded on the following values:

1. Equity: Strive to provide equal opportunities for all candidates.
2. Transparency: Embed an open culture throughout our recruitment process with the aim of building trust and accountability.
3. Collaboration: Seek insight from a diverse pool to gain varied perspectives, whilst also reducing the risk of bias in decision making.
4. Continuous Improvement: Conduct regular and consistent reviews of our recruitment process and practices, analysing its effectiveness and most importantly how it aligns with best practices in diversity and inclusion.

To Be Transparent And Provide Insight, Because We Believe It's Important, Here's a List Of All Of Our Policies Relating To Embedding An Inclusive Culture At Go Green Ltd:

1. Equality, Diversity and Inclusion Policy
2. Inclusive Recruitment Procedure
3. Menopause Policy
4. Whistleblowing Policy
5. Mental Health Policy

We are looking forward to hearing from you!

If you have any questions regarding this vacancy, you can get in touch with our recruitment team by emailing [email protected] or calling (01302) 898877.