One Stop - Customer Service Assistant

One Stop - Customer Service Assistant, Stockport

Client:

Tesco

Location:

Stockport, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

6ac617f90d30

Job Description:

At One Stop Stores we aim to serve local shoppers a little better every day. Being a part of the local community we really can achieve this but it’s our colleagues in store that brings this to life.

In this role, you will greet and welcome our customers warmly, engaging with them to find out their shopping needs, sell the right products to them and make their shopping experience a great one.

As well as having brilliant customer service, you’ll also need to be a team player, making sure that your store is always looking great, with the right products on the shelves and fantastic services on offer.

Responsibilities:

1. Greet each customer with a warm and friendly welcome
2. Listen to and talk with customers to find out what their needs are
3. Do your best to make sure the customer finds everything they want
4. Be passionate and knowledgeable about our products and services
5. Always be in store, on time, smartly dressed and ready to serve
6. Always think 25 when serving age restricted products
7. Work as part of a team to complete store duties

If this store has a post office local you will be required to complete a criminal record check to complete post office duties.

What's in it for you:

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

1. 10% Discount in One Stop
2. 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
3. 20% Discount on F&F Clothing in Tesco Stores
4. 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
5. 20% off car, pet and home insurance at Tesco Bank. T&C’s apply
6. Discounted eye care through Vision Express
7. A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
8. Driving Lesson Discount through RED
9. Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
10. Save as you earn scheme annual invitation
11. WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
12. Annual leave entitlement increases with length of service
13. Retirement Savings Plan
14. Life Assurance
15. Flexible working options

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

Community Involvement:

As a convenience retailer, it’s really important to us that our stores and colleagues are truly embedded within the communities that we serve. Whether that’s fundraising for local charities and groups or for our charity partners – supporting those in need is at the heart of all we do.

Diversity & Inclusion:

Everyone is welcome at One Stop and we're proud to be an inclusive workplace that celebrates the cultures, personalities and preferences of all of our colleagues.

Learning & Development:

At One Stop our vision is to create a learning culture where colleagues are learning every day. We also offer apprenticeships and an internal development programme ‘Options’ where you’ll be coached, guided and supported by experienced leaders.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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