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One Stop - Customer Service Assistant

TN United Kingdom

Hessle

On-site

GBP 20,000 - 24,000

Full time

30+ days ago

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An established industry player is seeking a Customer Service Assistant to join their team in Hessle. This role focuses on providing exceptional service to customers, ensuring they feel welcomed and valued. You will engage with shoppers to understand their needs and help them find the products they desire. Being part of a community-oriented business, you will also contribute to local initiatives and support efforts to reduce food waste. If you are passionate about customer service and enjoy working in a team environment, this is an excellent opportunity for you to make a positive impact.

10% Discount in One Stop

10% Discount Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off car, pet and home insurance

Discounted eye care

Colleague Deals and Discounts

WeCare support service

Annual leave entitlement increases

Retirement Savings Plan

Strong customer service skills are essential for this role.
Ability to work as part of a team and communicate effectively.

Greet and assist customers to enhance their shopping experience.
Maintain store appearance and ensure products are well-stocked.

Customer Service

Teamwork

Communication

Product Knowledge

School Leaver

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One Stop - Customer Service Assistant, Hessle

Client: Tesco

Location:

Hessle, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

305b9a74427b

Job Views:

Posted:

16.03.2025

Job Description:

About the role

At One Stop Stores we aim to serve local shoppers a little better every day. Being a part of the local community we really can achieve this but it’s our colleagues in store that brings this to life.

In this role, you will greet and welcome our customers warmly, engaging with them to find out their shopping needs, sell the right products to them and make their shopping experience a great one.

As well as having brilliant customer service, you’ll also need to be a team player, making sure that your store is always looking great, with the right products on the shelves and fantastic services on offer.

You will need

Greet each customer with a warm and friendly welcome
Listen to and talk with customers to find out what their needs are
Do your best to make sure the customer finds everything they want
Be passionate and knowledgeable about our products and services
Always be in store, on time, smartly dressed and ready to serve
Always think 25 when serving age restricted products
Work as part of a team to complete store duties
If this store has a post office, you will be required to complete a criminal record check to complete post office duties.

What’s in it for you

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

10% Discount in One Stop
10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
20% Discount on F&F Clothing in Tesco Stores
10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
20% off car, pet and home insurance at Tesco Bank. T&C’s apply
Discounted eye care through Vision Express
A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
Driving Lesson Discount through RED
Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
Save as you earn scheme annual invitation
WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
Annual leave entitlement increases with length of service
Retirement Savings Plan
Life Assurance
Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns.

What you will get from this role

Our Customer Service Assistant roles are integral to supporting our customers and local communities and can be a very rewarding role.

Community Involvement

As a convenience retailer, it’s really important to us that our stores and colleagues are truly embedded within the communities that we serve. Whether that’s fundraising for local charities and groups or for our charity partners – supporting those in need is at the heart of all we do.

At One Stop, we’re proud to have raised over £10.4million in the last 10 years! We also work hard to tackle food waste by partnering with FareShare and Olio.

Diversity & Inclusion at One Stop

Everyone is welcome at One Stop and we're proud to be an inclusive workplace that celebrates the cultures, personalities and preferences of all of our colleagues.

We're proud to be a Disability Confident Committed employer, ensuring against discrimination and providing support to those who may need it.

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of products.

Please Note

One Stop will only recruit individuals who have passed the school leaver’s age.

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