Onboarding & Training Specialist

Wayfair; London; On-site; GBP 30,000 - 50,000; Full time

Job description

Office Based: London, EC1V 7LQ
Hours of Work: 40hrs per week, Monday to Friday

Benefits: Bupa Health & Dental Insurance, Wellbeing Scheme, Life Insurance LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Sport/Gym Membership Contribution, 25 Days of Annual Leave (including tenure entitlement) + Bank Holidays, and more.

Deliver impactful onboarding experiences for the EU & Asia employees across different levels!

As an Onboarding & Training Specialist, you’ll lead live onboarding sessions, help design engaging and scalable content, and adapt programs to meet evolving business needs. This role is essential to ensuring a smooth onboarding process and continued education for our team members. From early-career onboarding to refining programs based on feedback, it blends facilitation, creativity, and operations.

If you're passionate about learning and development in a dynamic, fast-paced environment, this is a fantastic opportunity to make a real impact!

What You’ll Do:

• Manage and deliver New Hire Orientation and other live training sessions for Wayfair employees at all levels and across various roles (EU & Asia).
• Collaborate with facilitators to refine training content, analyse participant feedback, and continuously improve learning experiences.
• Identify and address new learning needs by designing scalable, on-brand content tailored to different learning styles.
• Lead early-career onboarding programs, ensuring a well-rounded learning experience through instructor-led sessions, hands-on skill application, and relationship-building opportunities.
• Support program operations (both in person and virtually) including facilitation, participant logistics, and communication.
• Collect and analyse data-driven insights from user feedback and other sources to refine training programs and enhance engagement.
• Stay ahead of industry best practices by researching learning methodologies and recommending improvements to new and existing content.

What You'll Have:

• Proven experience in onboarding, training, or teaching, with a track record of successfully delivering learning programs and confidently presenting in front of live audiences.
• Strong communication and interpersonal skills, with the ability to engage employees and collaborate effectively with cross-functional stakeholders at all levels.
• Excellent organisational and time management skills, with the ability to manage multiple tasks effectively across different time zones.
• A passion for learning, growth, and employee development, with a customer-centric approach to onboarding and training.
• Creative problem-solving skills, with the agility to iterate and improve learning programs based on feedback and data insights.
• A self-motivated, proactive mindset with the ability to work both autonomously and as part of a team in a fast-paced, dynamic environment.
• English language fluency, both verbal and written communication skills.
• Aptitude in Google or Microsoft Suite; Display the agility to learn and adapt to new technologies and systems. Any HRIS system knowledge would be a plus.

Interested? Press apply and get chatting to your Wayfair Recruiter Iwona today!