Onboarding Associate

Who we are

Our mission is to transform how healthcare organisations work together with their workforce. Our Connected Scheduling platform connects healthcare organisations and their staff giving them more autonomy and control on how and when they work. Over 50% of UK GP practices use Lantum, and over 30% of UK hospitals rely on Lantum workforce products. We have developed a completely new approach to scheduling staff using AI to balance the vast amounts of complexities in workforce scheduling and we have seen game-changing results. We have not only saved millions for the NHS, but we have countless stories of how we have improved the lives of clinicians who, for the first time, are able to plan their work lives around their personal lives. 

What sets us apart is not only our leading edge technology and approach to innovation, it’s our culture and our strength of mission. Our incredible team is the driving force behind our success and this propels our competitive edge. We are diverse (20+ nationalities and 53% female workforce), we are authentic and true to ourselves, we are creative and focused and we work hard together to change our industry. Our team is supported to deliver their best work with clear career progression and a strong feedback culture. 

We have a bright and modern office which you can work from throughout the week and 3 core office days per week (Monday, Tuesday & Wednesday) where the whole team comes together.

About the role

Lantum exists to make healthcare workforces more efficient, saving hours of admin time and reducing unnecessary costs. As an Onboarding Associate, you will be pivotal in onboarding new customers on the Lantum platform, specifically within the NHS Secondary Care sector. In this role, you will collaborate with the wider Secondary Care team to onboard departments at speed, support clinicians and rota managers, and drive the use of Lantum’s tools for seamless rota management. Your contributions will be essential to delivering a high standard of customer experience and to driving revenue and operational efficiency.

Responsibilities

• Rota Setup & Data Management: Work with our Engineering and Product team to build and import rotas on our Lantum systems, maintaining data accuracy and operational efficiency.
• Customer Onboarding: Supporting in configuring Secondary Care accounts and setting up clinician and rota manager profiles on the Lantum platform, including sharing login details and initial guidance.
• Customer Engagement & Support: Act as the first point of contact for clinicians, providing assistance with queries and encouraging their engagement with Lantum’s tools.
• Training: Train clinicians and rota managers, both virtually and in person, on using the Lantum app, ensuring they feel confident managing their schedules and appointments independently.
• Reporting: Understanding the data to report trends and track engagement to  ensure departments maximise their use of Lantum.
• Process Improvement: Collaborate on process improvements, utilising HubSpot, Salesforce, and Asana to refine our workflows and improve service delivery.

Our ideal candidate would have 2+ years of experience in a fast paced tech company, (but we are open to candidates with less experience who demonstrate the right aptitude). You will be someone who thrives in a collaborative environment and brings a strong sense of initiative.

• Quick Learner with Autonomy: You are adaptable and able to quickly master new systems, processes, and tools. You take initiative in finding solutions and thrive in situations where you can work independently.
• Collaborative Mindset: You work well with others and thrive in a team-oriented setting, building strong relationships with team members and departments to achieve shared goals.
• Attention to Detail: Precision is critical in this role. You consistently maintain accuracy, ensuring that all tasks are completed to the highest standard.
• Excellent Communication: You have excellent written and verbal communication skills, and you remain calm, focused, and professional when interacting with customers and team members, even in high-pressure situations.
• Responsive: Our clients are busy rota managers working in high-demand NHS hospital environments where quick, responsive support makes a significant difference. You prioritise requests with a sense of urgency, understanding that timely assistance is crucial to maintaining efficient operations and strong client relationships.
• Process-Driven Mindset: You follow structured processes to ensure consistency and efficiency in all your work, and appropriate data collection.
• Experience with Rota Management (Preferred but not required): Knowledge of rota management in a Secondary Care or clinical setting is advantageous.

️ Home office set up - £200 stipend towards home office equipment to support remote working

Health Cash Plan:

• Cash refunds for physio, dental, and other health related costs.
• An Employee Pricing Program that grants you access to special, non-public discounts to gyms and top retail brands
• Plus access to a 24/7 counselling and support helpline

Pension - Lantum matches 4% of your salary into your pension pot!

Holiday - 25 days holiday + 1 additional day of birthday leave

Wellbeing Support - Access to Spill, a mental health support app and 1 day wellbeing leave

£500 Learning and development budget each year to drive your own development

Our work environment

Hybrid Working: Spend three core days a week in our collaborative WeWork office

Vibrant Workspace: A dynamic, fun WeWork office space with amenities to support your productivity and well-being

Our values

We want every employee to live the core values of the business:

• More than me: Our goals are too big to achieve on our own, it takes diverse skills and various people to achieve greatness.
• Care a lot: Doing the right thing isn’t optional. We care a lot about our users, the NHS and each other. We hold each other to the highest standards and earn our reputation every day.
• See it thru: We’re constantly looking for excellence. We take pride in planning and execution of all types of work, and we’re not deterred by bumps in the road or adversity. When we see obstacles, we relish the challenge and keep going.
• Think around corners: We always stay ahead of the curve. All of us share a responsibility to challenge the status quo, think outside of the box, turn problems on their head and turn weaknesses into strengths.
• Bounce back & learn: Being brave, taking risks and trying new things. It’s better to take risks and learn from them and being open to changing from what you learned is what makes us successful.

Interview process

• Talent Screen: We’ll book you in for a quick introductory chat, and to answer any initial questions you might have.
• Meet a Senior Leader: We’ll book you in for a first interview with a senior leader in the team, so you can learn more about the role and we get a deeper understanding of your experience.
• Values Interview: You’ll meet more members of the team to talk about the Lantum Values. This will be an opportunity for them to ask competency questions and also the chance for you to ask questions about life at Lantum.
• Challenge Interview: This is the “practical” interview stage in the process. We will provide you with a scenario or problem to solve, which enables you to bring your skills to life. This will take place with a group of stakeholders. 

Please note

We can only accept applications from those eligible to live and work in the UK. We are unable to sponsor visas for this position.

Diversity promise

We believe that a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are. Everyone is welcome — as an inclusive workplace, our employees are comfortable bringing their authentic whole selves to work. Be you.​ All you need is a passion and a desire to be part of our mission.​