On Demand Grocery Manager

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Sector: Retail and Wholesale
Role: Manager
Contract Type: Permanent
Hours: Full Time

About the role
As an On Demand Grocery Manager (On Demand Grocery is our Third-Party Delivery Channel with Uber Eats, Deliveroo and Just Eat) you will own the commercial relationship with on demand marketplace providers with responsibility for maintaining the relationship, contract, overall financial performance and growth of the business. You will be the primary contact in Waitrose for your allocated provider. You will develop positive and productive relationships with the providers and know their business and requirements. You will be responsible for ensuring a Joint Business Plan that delivers value for Waitrose and the provider is developed and delivered through strong collaboration and negotiation with a cross functional team of experts. You will ensure providers and Waitrose fulfil their contractual obligations, actively manage any commission rate rebates and hold providers to account on key compliance areas and ensure they comply with operational SLAs and brand standards as appropriate. You will support the On Demand Lead in setting a clear vision and medium and long term plan for the providers you are responsible for. You will bring customer insight, knowledge of the market and your knowledge of the providers strategic ambitions and plans to the table. You will work closely with a matrixed team of colleagues from Trading, Fulfilment, Product, Marketing and Finance to deliver the agreed outcomes for your provider. Externally you will foster and maintain relationships with all levels in the provider organisation. As this is a fast growing area of the business you may be required to lead multiple providers and new business opportunities.

• Salary: £59,000 - £92,500
• Contract type: This position is Permanent
• Working pattern/flexible working: The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for around 1-2 days in the Bracknell office each week to connect and on a more ad-hoc basis to attend key meetings.
• Location: This role is based at our Bracknell Head Office.

Interviews will take place week commencing 12th May.

Some of the Key Responsibilities include, but are not limited to:

• Achieving profit and customer outcomes agreed in the joint business plan
• Managing the commercial contract with your assigned provider
• Managing internal stakeholders keeping them informed and engaged in the plan for your provider and the broader on demand plan
• Working as part of a team of managers to ensure the overall business plan for On Demand grocery is achieved
• Taking a long term view of the direction of the relationship in line with the broader Waitrose strategy using customer, market and other data to identify opportunities for growth
• Taking the lead on strategic initiatives associated with the provider pulling together of key SMEs to ensure delivery
• Support the On Demand Lead and wider team in building the strategy for current and future plans for On Demand services
• Establish and develop relationship with providers to grow the business in a mutually beneficial way
• Continuously develop plans with the matrix of experts to improve the performance of the service for both customers and profit

Essential skills/experience you'll need:

• Proven ability to negotiate and manage commercial contracts to ensure the best outcome for the partnership
• Experience which demonstrated effective stakeholder management and influencing skills internally & externally

Desirable skills/experience you may have:

• Knowledge of the On Demand sector and the key marketplaces

About The Partnership
We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.
We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.

Important points to note:
It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

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