Omnichannel Product Operations Executive Apprenticeship

Omnichannel Product Operations Executive Apprenticeship

London, LND, GB

Trainee/Intern

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

OVERALL CONTEXT

You will join the UK Product Operations team which supports Internal Retail Boutiques, External Boutiques and Commercial partners across the UK and Ireland.

You will be responsible for efficiently reviewing orders and deliveries to offer the highest service towards all our points of sales. You will be collaborating with cross-functional teams to achieve deliverables in a client-centric luxury environment.

Key Responsibilities:

• Review and manage customer enquiries and orders to ensure the right product, in the right place, at the right time.
• Partner with the performance analyst to ensure company finance, inventory and ordering is met.
• Follow up delivery flows from product request to final delivery to ensure deadlines are met including external vendors.
• Manage cross-border and cross-networks transfers when necessary.
• Allocate daily stock between networks according to Markets recommendations.

Support Boutiques and POS Operations:

• Follow up product reservations.
• Claims consolidation and submission.
• Perform regular stock returns according to markets recommendations.
• Involvement in special projects to optimise supply chain flows.
• Regularly visit local Boutiques and build relationships with external partners within the scope of responsibilities.

Monitoring:

• Ensure smooth operations, clean stock and orders throughout the supply chain.
• Analyze complex situations and determine best solutions for troubleshooting.
• Proactively identify opportunities to increase efficiency in our current processes.

Product Operations support:

• Constantly strive to optimise existing flows and processes.
• Champion the team across the business / Be an ambassador for your team.
• Cross functional support – be able to support other team members.

HOW YOU WILL EXPERIENCE SUCCESS WITH US:

• GCSE Math and English is a must.
• Strong interest in IT systems and computer skills on Excel.
• Collaborative mindset & organizational skills to handle multiple tasks.
• Ability to troubleshoot, work autonomously, eager to learn and take initiatives.
• Committed, reliable, with excellent attention to detail.
• Resilience and ‘can-do’ attitude.
• Project management experience is an advantage.

RECRUITMENT PROCESS:

• Initial interview with our Apprenticeship partnering school (Fashion Retail Academy).