OKTA Identity Technical Support Lead

WPP; London; On-site; GBP 50,000 - 90,000; Full time

Job description

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.

Why we're hiring:

WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

Become a key player in securing WPP's global identity landscape! We're seeking a driven OKTA expert to architect, engineer, and champion our identity and access management platform. You'll own everything from design and development to deployment and integration, even leading migrations to future-proof our IDAM strategy. Empower our global workforce and partners with a seamless, secure digital experience while mentoring a team of talented Okta engineers to reach their full potential. Make a real impact on a global scale – join us!

What you'll be doing:

• Be part of a new in-house OKTA technical team leading support of a complex platform and a large, diverse user base
• Liaise with internal OpCo’s and external customers from a support perspective delivering a first-class service experience
• Liaise with Identity engineering teams to ensure a bridge between support and engineering for a variety of build and migration projects from legacy identity systems
• Ensure that audit standards are adhered to in regard to attestations and management of identities and service accounts
• Work with the Information Security teams to maximise the security of policies and solutions and provide support for any ongoing remediations or investigations
• Assist in reporting on all aspects of the OKTA & Directory Services environments for security and audit requirements
• Support the implementation of strategic IDAM objectives in conjunction with the IDAM Architects
• Provide IDAM consultancy services and 3rd line technical support to our CoE and global technical community
• Provide support to application integrations into the OKTA service for the purpose of authentication and authorisation
• Coaching, mentoring, and leading the Okta Platform Engineers, to develop their skills and understand the impact they are making across the organization
• Set Up Org2org and SCIM Configuration In OKTA
• Manage designated technical team members
• Maintain CMDB & Service Catalogue & technical documentation relating to IDAM configuration items
• Participate in the IDAM Change Management process

What you'll need:

• Certified to OKTA Consultant level or equivalent in another Identity product
• An expert understanding of IDAM solutions, in particular: Okta, Azure AD, Active Directory, G-Suite, AWS
• An understanding of SSO implementations including SAML/OpenID integrations
• Technical experience in IDAM support & implementations
• High experience with conditional access controls on access management solutions (e.g., Azure AD, Okta)
• Product management
• Knowledge of AD/LDAP, AAD, AADC, SCCM, Citrix, Okta, Group Policy
• Experience of working in global, complex environments
• Define and track service delivery KPIs, reporting on performance to internal stakeholders
• Ability to take ownership of service incidents, ensuring timely resolution and effective communication with stakeholders
• Great verbal & written communication & interpersonal skills
• Good problem-solving, abstraction & critical-thinking skills
• Pragmatic approach, proactivity & autonomy
• Willing to travel globally and comfortable working within remote teams

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.