Offshore Hub Logistics Ops Manager

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Sector: Transport and Logistics
Role: Manager
Contract Type: Permanent
Hours: Full Time

Summary
Our International Logistics teams continue to exceed our customers' expectations as shopping habits change. From managing our E-Commerce Distribution centres and international websites to constantly improving our store technologies, the future of M&S is exciting. Be part of something remarkable!

We have a rare opportunity for an Offshore Hub Logistics Operations Manager to join our International Logistics Supply Chain Team. This role will work in partnership and support the management of the 3rd Party Warehouse operations in Sri Lanka and Malaysia, importing and exporting M&S Clothing & Home products to our offshore partners. To deliver the service our customers expect and ensure costs and safety targets are delivered and achieved within budget.
All the details
NB: Although this role is based at our Paddington Support Office, a minimum of three days a week, some overseas travel will be required as part of this role.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of well-being support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

Your key accountabilities will include:

• Manage logistics provider(s) to achieve operational Key Performance Indicators and defined customer service levels through weekly/monthly/quarterly reviews.
• Understand the cost base and manage the logistics provider in line with the operating plan, supporting the delivery of the in-year operating plan.
• Own site capacities/capabilities on a week-to-week basis ensuring any constraints are fully understood and managed accordingly with key stakeholders.
• Act as the day-to-day operational logistics contact for internal and external partners. Make and implement operational decisions, always balancing cost and service.
• Identify continuous improvement opportunities in the warehouse(s) to optimise cost, service, and safety working with the onsite team to deliver this and ensure a continuous improvement approach is embedded.

Who you are

Your skills and experience will include:

• Warehouse Operations experience including working with 3rd Party Logistics providers and an understanding of the in-country partner constraints and how the hub operation can support these.
• Commercially and financially astute with an understanding of how to handle closed book budgets.
• The ability to thrive in a pressured environment which values fast, impactful delivery. Who can develop and improve an operation over time driving operational improvements and cost savings.
• An excellent communicator, with the ability to communicate clearly in both verbal and written formats across all levels of our business. Presenting information and proposals in a professional, structured, and persuasive way, eliminating ambiguity.
• Able to identify continuous improvement opportunities in the warehouse(s) to optimise cost, service, and safety. Working collaboratively with the onsite team to deliver this and ensure a continuous improvement approach is embedded.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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