Office Services Manager, Reception and Events

Sodali & Co; London; On-site; GBP 30,000 - 50,000

Job description

Job Description

Company Overview

Sodali & Co helps leaders navigate the complex dynamics of shareholder and stakeholder interests. We are a global corporate governance, stakeholder engagement, sustainability and communication consultancy.

From headquarters in New York and London with offices in major capital markets, Sodali & Co serves more than 2000 corporate clients in over 80 countries, including many of the world’s largest multinational corporations.

Since April 2022, Sodali & Co has been owned by TPG Growth, the middle market and growth equity investment platform of TPG, the global alternative asset firm. With approximately $16B of assets under management, TPG Growth targets investments in a broad range of industries and geographies. TPG Growth has deep sector knowledge, operational resources, and global experience to drive value creation, and help companies reach their full potential. The platform is backed by the resources of TPG, which has approximately $120B of assets under management. For more information, please visit www.tpg.com or on X (Twitter) @TPG.

About the Team

You will be joining a well-established operations team, consisting of yourself and the Office Services Manager – Internal Operations. The team will primarily act as a seamless and top class operational, facilities and front-of-house support for the firm. We are a focal point for all departments, handling administrative tasks and enforcing office protocols. Since our recent relocation into the iconic Leadenhall Building, we are looking for an outstanding Office Services Manager who has experience in reception, events co-ordination, front of house and office management duties, whilst also being a great communicator, with a flexible can-do attitude and an all-rounder in terms of the variety of work that the team are involved in.

You will be joining a fast-growing global consulting firm, with a multinational, passionate, and ambitious team, that is used to challenge and being challenged, embracing change and striving to achieve greatness.

About the Role

This is a busy and well varied role which will require much multi-tasking and prioritisation in a fast paced environment. Confidence and communication will be critical. Experience of working on reception to provide a first class visitor experience, alongside exposure and knowledge of some office management related tasks such as health and safety, supplier management and facilities would be preferred, as well as some PA experience. The job remit is varied and the right candidate will enjoy the breadth of the role, whilst being prepared to be a team player.

Key Duties

Working in conjunction with the Office Services Manager – Internal Ops, you will be expected to ensure that the operations of the reception, office and events are professionally covered. Your main remit and duties are listed below, however please note that this list is not exhaustive:

1. Managing the “visitor experience”- checking in visitors, guests and contractors, announcing all guests into the office, meeting and greeting key clients including refreshments, setting up meeting rooms and AV where required.
2. Managing the “colleague experience” including maintenance of the whole office – ensuring a high standard of professionalism and cleanliness throughout the office, particularly meeting rooms and the client area, setting out snacks and fruit for employees, newspaper layout, snagging etc.
3. Assisting the client and marketing teams with managing both in-house and external events including:

Event Planning

1. Project plans - timelines, budgets, and logistics.
2. Venue selection / Online Platform set-up.
3. Content / Speakers - bios, presentations, materials, giveaways.
4. List building - data collection, tracking RSVPs.
5. Post-event reporting - lead tracking and CRM records.

Event Promotion

1. Create promotional materials and event-related social media.
2. Building & sending invitations, chasers, follow-ups, post-event emails.
3. Internal communications to relevant stakeholders.

Event Delivery

1. Coordinate all event logistics with external suppliers including delivery and collection of materials, venue setup, catering, and AV.
2. On-site presence / staffing / host role at all events (where possible). Oversee / manage additional event staff (if needed).

Supporting the Office Services Manager – Internal Ops with the following:

1. Managing switchboard and generic emails.
2. Assisting with ordering food, beverage, stationery and general office supplies and checking stock levels.
3. Health and safety management.
4. Office supplier liaison with contractors such e.g. building management, caterers etc.
5. Travel bookings for client handlers.
6. Document formatting, printing and binding.
7. Booking meetings, diary co-ordination and management for members of the senior team.
8. Booking couriers and dealing with post.
9. Remote assistance for the Sodali & Co Dublin team.
10. Assisting the HR team with onboarding and off-boarding of employees.
11. Ad-hoc secretarial / administrative support where required.

About You

Ideally you will have wide-ranging experience working within office functions such as administration, front of house reception, event management and office management. Experience of working within a business at a time of rapid expansion would be advantageous, as the role will be multi-faceted and will require working with a fluid approach.

Proactiveness, and self-starter confidence to manage your day to day tasks alongside the Office Services Manager – Internal Operations and the business as a whole is key. An unflappable approach under pressure, within a fast paced environment will be critical to success.

Good presentation and excellent communication skills with English being your first language or at fluency level. Another European language would be a bonus.

A first aid at work / fire warden qualification would be beneficial. If not a willingness to gain this qualification is necessary.

Excellent all round knowledge of Office 365 applications and general IT savviness is essential.

This role will be based in the office 5 days a week.

What we Offer

1. Excellent starting salary with annual reviews.
2. Wellbeing allowance.
3. Employee Assistance Programme.
4. Opportunity to make a concrete impact on organisations.
5. Experience of work in a global consulting firm, growing, with offices in all continents, and with an entrepreneurial spirit.
6. Opportunity to work on varied projects and be exposed to multiple geographies, sectors and practices.

Please note: Candidates must be eligible to have the right to work in the UK.

Equality, Diversity and Inclusion

If you thrive as part of a diverse team that celebrates collective thinking, values professionalism and creativity, we look forward to hearing from you.

We seek to promote fair employment procedures to ensure equal opportunities for all. We are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

We recognise that some candidates may require reasonable adjustments during the interview process and are committed to making these adjustments. If you do require us to do so, please let us know what those adjustments will be.