Office of CEO | Operations Excellence Assistant Manager (IP&E GBA-2098)

CITADEL Pacific Ltd.; London; On-site; GBP 35,000 - 55,000; Full time

Job description

The Operations Excellence Assistant Manager supports the optimization and streamlining of operational processes within the organization. This role is to support the Operations Excellence Senior Manager in leading and overseeing operational excellence initiatives and to support in driving efficiency across various departments within the organization.

Responsibilities

The Employee will:

1. Supports in optimizing and streamlining operational processes, performance analysis, sustainable improvement, change management and cross functional collaborations.
2. Assists in the design, implementation and monitoring of key performance indicators (KPIs).
3. Analyses and identifies inefficiencies and bottlenecks in business operational standards and processes.
4. Supports in establishing and monitoring key performance indicators for strategic action planning.
5. Facilitates change management initiatives and coordinates the rollout of process improvements across the organizations.
6. Develops and maintains SOPs and performance monitoring tools to ensure consistency and compliance.
7. Proactively engages and collaborates with cross-functional teams/stakeholders and facilitates communication to provide updates, insights and recommendations.
8. Participates in the business initiatives and drives efforts that improve operational effectiveness and customer experience.
9. Responsible to maintain data accuracy to support in decision-making.
10. Prepares and presents analytical reports and dashboards to supervisor or management.
11. Supports the Operational Excellence team on ad hoc projects and improvement workshops as needed.

Required Qualifications, Capabilities, And Skills

1. Graduate in business management, financial audit, business administration or related field.
2. Minimum three years of experience in operations or process improvement.

Preferred Qualifications, Capabilities, And Skills

1. Project management skills.
2. Strong background in business transformation and change management.
3. Strong analytical and problem-solving skills.
4. Excellent communication and presentation skills.
5. Proficient in English and Chinese, both in writing and speaking.
6. Mature mindset, able to work independently as well as in a team.
7. Excellent communication and interpersonal skills to deal with different stakeholders effectively. Know the right questions to ask to ensure his/her own understanding and enable challenge.
8. A “can do” attitude and willing to go the extra mile.
9. Proficient in English and Cantonese, both in writing and speaking.
10. Legal/company secretarial qualification is an advantage.