Office Manager/Administrator

Equitogs; Billingshurst; On-site; GBP 25,000 - 35,000; Full time

Job description

We are looking for a highly organised, dedicated, and proactive office manager to help ensure the smooth running of our day-to-day operations. You will play a key part in maintaining an efficient workplace, providing essential administrative support to senior management, and fostering a positive team environment. This role requires 30 – 40 hours of work per week, and while we offer flexible hours, all work must be carried out in-store. Please note that the store is open Monday – Saturday from 9am – 5:30pm and is based in Billingshurst, West Sussex.

About Us

Located in the heart of West Sussex, we are proud to be one of the most comprehensive retail stores in the South. Renowned for our exceptional customer service, expert knowledge, and high-quality products, we are committed to delivering innovative and unique solutions that emphasise performance and durability. Our dedication to excellence drives everything we do, ensuring we provide an outstanding experience for our customers.

Key Responsibilities

• Office Management: Oversee daily office functions, maintain organisation, manage supplies, and ensure a professional workspace.
• Communication & Administration: Manage emails, paperwork, and customer accounts, including returns, invoicing, statements, and overdue payments.
• Stock Control & Pricing: Handle stock processes (booking in, adjustments, counts), maintain accurate pricing, and manage deliveries and barcoding.
• Shipping & Orders: Manage international shipping duties and place orders for core and seasonal stock.
• Website Support: Assist with Shopify product data entry and updates.
• Team & External Coordination: Manage staff rotas, holidays, and liaise with contractors (e.g., security, IT support, telecoms).
• Health & Safety: Oversee compliance to maintain a safe working environment.

What We're Looking For

• Previous experience in an office management or administration role
• Strong organisational skills with the ability to multitask and prioritise effectively
• Familiarity with Outlook, Excel, and Word
• Any experience with Shopify would be a plus
• Excellent communication skills and a proactive, can-do attitude
• Able to work independently and take initiative
• Knowledge of or interest in the equestrian or country retail industry is a plus

Benefits

• Competitive salary based on experience
• Staff discounts on our extensive range of quality products
• Supportive and friendly working environment
• Auto enrolment into the company pension scheme
• On-site parking available
• Opportunities to develop your skills and grow within the company
• Enhanced holiday accruing year on year (up to 25 bookable days)

If you're an organised, motivated individual with a passion for customer service and a keen eye for detail, we'd love to hear from you. Join a team that values quality, innovation, and offers a supportive, growing culture.

To apply, please submit your CV along with a covering letter highlighting your relevant experience and why you'd be a great addition to our team. Applicants can apply directly to [e-mail] for the attention of Jess Ewers.