Office manager

Abroad Work; York; On-site; USD 68,000; Full time

Job description

Front Office Manager - Conrad New York Downtown

The stunning Forbes 4-Star Conrad New York is looking for a Front Office Manager to join the team!

Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar, and in-room dining. Join the team at the beautiful Conrad New York Downtown which is just minutes away from the city’s most historic neighborhoods including Tribeca, Greenwich Village, SoHo, and Wall Street. The hotel is also walking distance to a list of acclaimed attractions such as the World Trade Center, Oculus, Statue of Liberty, Staten Island Ferry, Brookfield Place, and more.

In this role, you will report to the Director of Front Office and oversee up to 30 union team members in our Guest Services, PBX, Bell, and Door departments.

The ideal candidate will:

• Have 1 or more years of Hotel Front Office management experience.
• Open schedule availability required - to include overnights.
• Luxury Hotel experience preferred.
• Managing in a unionized environment preferred.
• OnQ experience preferred.

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include but not limited to guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls, overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Monitor and develop team member performance to include but not limited to providing supervision, scheduling, conducting counseling and evaluations, and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
• Ensure compliance with Company standards.
• Meet and greet guests and respond to guest inquiries, requests, and issues in a timely, friendly, and efficient manner and resolve guest concerns.
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies and knowledge of the local area and events.
• Complete audit procedures as needed.
• Recruit, interview, and train team members.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits

Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)

Salary Range: The annual salary for this role is $67,600 and is based on applicable and specialized experience and location.