Office Manager

NHS; Greater London; On-site; GBP 34,000 - 42,000; Full time

Job description

Job summary

The Physiotherapy and Occupational Therapy teams at London North-West University Healthcare NHS Trust are looking to recruit an enthusiastic Office Manager.

We are looking for an experienced person to work within our existing therapy team providing a high quality, comprehensive administration service, working in conjunction with Clinical Leads. You will lead a team of senior receptionists, so delegation and organisational skills are essential.

Previous experience in a similar role is essential, whilst area specific training will be provided. Excellent inter-personal skills are also essential as you will be required to liaise with therapists, reception staff, statisticians, patients / carers and GPs, as appropriate.

The successful applicant will need to:

• Enjoy working in a team setting
• Have excellent communication skills
• Be flexible, adaptable and able to work with a wide range of people
• Be hard working & conscientious

Main duties of the job

• The post-holder will provide a high quality, comprehensive administration, leading a team of senior receptionist staff.
• The post-holder will be expected to manage and prioritise their workload liaising closely with the Head of Service, clinical leads and other managerial staff to ensure that the service is adequately coordinated to effectively meet the needs of the Service and the Trust.
• To liaise with key stakeholders within the Trust and external organisation such as GPs, social services, patients/carers/relatives etc.
• Responding to complaints and medico-legal requests and actioning them as appropriate.
• Provide general administration to the physiotherapy team, highlighting to management when department standards are not met.
• To manage and organise physiotherapy outpatient appointments for NHS patients at Northwick Park Hospital, Central Middlesex Hospital and provide cover if required at Ealing Hospital.
• To support income generation by supporting the clinicians with the existing schemes i.e. pay as you go.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Date posted: 04 April 2025

Pay scheme: Agenda for change

Band: Band 5

Salary: £34,521 to £41,956 a year PA

Contract: Permanent

Working pattern: Full-time

Reference number: 337-NP-8722MS

Job locations: Northwick Park Hospital, Harrow, HA1 3UJ

Job responsibilities: To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Experience Essential

• High level Experience in administrative tasks and delegation (2)
• Experience of managing staff
• Experience of managing a team

Desirable

• Working in NHS setting
• Leadership or appraisal courses
• Working in a reception/ booking appointments

Knowledge Essential

• Knowledge of Word, Excel and PowerPoint
• Knowledge of Outpatients administrative processes
• Education: A'level or equivalent

Desirable

• Knowledge of CERNER EPR
• Other relevant courses
• Knowledge or experience in using health roster

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer details

Employer name: London North West University Healthcare NHS Trust

Address: Northwick Park Hospital, Harrow, HA1 3UJ

Employer's website: https://www.lnwh.nhs.uk