Office Manager

Sir Henry Recruitment; Belfast; On-site; GBP 60,000 - 80,000; Part time

Job description

Job Description / Roles:

1. Oversee day-to-day smooth running of the business.
2. Manage recruitment staff; delegate tasks ensuring timely completion.
3. Monitor competence ensuring targets are met.
4. Inspire recruitment staff to strive for high quality standards & to achieve business objectives.
5. Ensure adherence to all compliance guidelines, Agency’s policies & procedures and in particular seamless recruitment process, as well as ensuring staff's mandatory training is up to date.
6. Handle complaints and queries in a timely manner.
7. Seek feedback on staff and the standard of care.
8. Implement and maintain procedures/office administrative systems.
9. Ensure smooth running of payroll every week, checking/processing of timesheets as well as resolving any payroll issues raised by agency staff and payroll/finance staff in a timely manner.
10. Devise/Maintain working systems that ensure efficient teamwork.
11. Ensure all data on computer systems is up to date/relevant and secure.
12. Take charge of HR by ensuring ongoing recruitment of the right candidates with right skills & experience.
13. Organise interview/induction programmes/in-house training.
14. Ensure seamless Agency Worker registration including Enhanced AccessNI check and NISCC registration.
15. Seek appropriate references.
16. Ensure agency workers’ supervision/appraisal is completed within the stipulated timeframes.
17. Maintain up-to-date records and sound record keeping including clients' records and agency workers records.
18. Take lead in seeking and securing contracts with Nursing Homes, Care Homes, Residential Care Homes, Supported Living, Hospitals, etc.
19. Seek and secure permanent placements for Overseas Nurses & Healthcare Assistants.
20. Take charge of marketing and advertising to develop the business via Social Media etc (have the ability to compose adverts, write and share social media posts that stand out).
21. Oversee that monthly reports (including RQIA reports) are completed and accurate.
22. Maintain traceable stock levels of uniforms and stationery.
23. Draw up on-call rota.
24. Set/chair/attend meetings.
25. Maintain good relations with clients and agency staff.

Requirements:

1. Attention to detail.
2. Excellent organisational skills.
3. Reliability and discretion; you will often learn of confidential matters.
4. Effective communication, negotiation and relationship-building skills.
5. Problem-solving skills.
6. Initiative.
7. Thorough and methodical approach to tasks.
8. Leadership and the ability to ‘make things happen’.
9. Budgeting skills.
10. Strong business development skills.
11. Handling of emails and Website queries, Facebook; Twitter, Instagram, WhatsApp.
12. Excellent telephone manners.
13. Excellent computer skills and Social Media interactions/connections.
14. Capability to complete paperwork appropriately, efficiently and effectively.
15. Sound geographical knowledge of Northern Ireland in relation to business opportunities.
16. Capability of working to Performance Indicators and Targets.
17. Adaptability.

Benefits:

1. Paid leave 28 days.
2. Option to inclusion into our company pension scheme - NEST.
3. Hours of work are Monday – Friday.
4. On-call duties will be necessary.
5. 30 minutes lunch break.
6. Opportunity to be paid commission/Bonus.

Qualifications / Experience:

1. A minimum of 5 GCSEs at Grade A-C to include Mathematics and English or relevant NVQ Level 2.
2. Bachelor’s degree in business management.
3. HNC/HND or equivalent/higher qualification in an administrative related field and 2 years’ experience in a clerical/administrative role.
4. NVQ level 3 in administration and 2 years' experience in a clerical/administrative role.
5. BTEC qualification plus 2 year's relevant experience.
6. Two (2) years relevant work-based experience. This experience could be within healthcare administrative environment or recruitment and selection.
7. Use of Microsoft office applications (E.g., Excel, Outlook, Word) essential.

Experience: Required
Languages: English – Advanced
Employment: Part-time
Schedule: Monday - Friday 9-5

About Sir Henry Recruitment:

We recruit Nurses and Healthcare Assistants in Belfast and find them work in nursing homes, mental health facilities, hospitals and supported living.